Terms & Conditions

Article 1: Definitions

1.1. Meanings

In these Terms & Conditions, these particular expressions have the following meanings:

 "Authorized Agent" means a customer sales agent who has been appointed by us to

represent us in the sale of carriage by air on our services.” The authority of the agent is

limited only to the sale of a ticket and booking of a flight on the service of the carrier in

accordance with all the rules.

 "Baggage" or "baggage" means your personal property accompanying you in

connection with your trip. Unless otherwise specified, it includes both your Checked and

Unchecked Baggage;

 "Baggage Check" means a document issued to Customer by us as a receipt for

Checked Baggage and which relate to the carriage of Checked Baggage and includes

the Baggage Identification Tag.

 "Baggage Identification Tag" means a document issued by us solely for identification

of Checked Baggage.

 “Boarding Pass” means the physical or digital document that shall be issued to a

Customer as evidence that the Customer have checked-in for a flight;

 "Booking” means an act of creating an itinerary with Customer details such as name,

contact information, etc., through Alliance Air reservation channels.

 "Checked Baggage" means baggage of which we take custody and for which we have

issued a Baggage Identification Tag; it is also sometimes referred to as "registered

baggage.

 "Check-in Deadline" means the time limit specified by us by which you must have

completed check-in formalities and received your boarding pass.

 "Conditions of Contract" means those statements contained in or delivered with the

Itinerary, identified as such and which incorporate by reference, these Terms &

Conditions and notices available at our offices and check-in counters.

 "Customer" or," you", "your" and "yourself" means any person, except members of the

crew, carried or to be carried in an aircraft by Alliance Air pursuant to a Booking.

 "Damage" includes death, bodily injury to a Customer, delay, loss, partial loss or other

damage, arising out of or in connection with carriage or another services incidental

thereto performed by us.

 "DGCA" -means Directorate General of Civil Aviation, Government of India.

 "E-Ticket" or "Ticket" -means an electronic document, containing the Customer name,

flight details, Booking reference / PNR, unique ticket number and the payment made for

Travel.

 "Fit to Fly" means the certificate required to be obtained by certain travelers from a

registered medical practitioner as indicated in these Terms and Conditions.

 "Infant(s)"means children below 2 (two) years of age as on the date of Travel.

 "Itinerary Receipt" means the document we issue to Customer that includes the

Customer's name, flight information, payment details, Conditions of Contract and

notices.

 "PNR" means a Customer's travel record, which is a unique Booking reference number

that identifies the Customer's Booking in Alliance Air database for a sector or

combination of sectors.

 "Regulations" means any regulations, terms or conditions specified in writing by us

from time to time.

 "Sector" means the flight from the airport at the point of origin to the airport at the point

of destination.

 "Seat" means a seat in our aircraft.

 “Stopover” means a deliberate interruption of a journey by the passenger, at a point

between the place of departure and the place of destination, which has been agreed to

in advance by Carrier.

 "Tariff" means our fares and charges published electronically or on paper.

 "Terms & Conditions" or “Conditions of Carriage” means these Terms and Conditions

of Carriage.

 "Ticket" means the Itinerary receipt issued by us or on our behalf and including the

payment details, Conditions of Contract and notices contained in it.

 "Unchecked Baggage", means any baggage other than Checked Baggage including all

items brought by you into the aircraft cabin.

 "We", "our", "ourselves", "us", Carrier", “AAAL” and “Alliance Air” means Alliance Air

Aviation Ltd.

 "Website" means the internet site www.allianceair.in provided by us for the purpose of

bookings and to access information about us.

1.2. Captions

The title or caption of each Article of these terms & conditions (“Terms and Conditions”) is for

convenience only and is not to be used for interpretation of the text.

Article 2:Applicability

2.1 General

2.1.1 Except as provided under clauses 2.2 & 2.3 herein, these Terms & Conditions apply to all

carriage by air of Customers and Baggage performed by us or on our behalf and to any liability

we may have in relation to that carriage and transportation.

2.1.2 In regard to carriage by air which is domestic, the rules and limitations relating to liability

as specified by notifications issued from time to time under Section 8 of the Indian Carriage by

Air Act, 1972, shall apply.

2.2 Terms & Conditions Prevail

Except as provided in these Terms & Conditions, in the event of inconsistency between these

Terms & Conditions and our Conditions of Contract or any other regulations we may have

dealing with particular subjects, these Terms & Conditions shall prevail.

2.3 Charters

If carriage is performed pursuant to a charter agreement these conditions apply only to the

extent they are incorporated by reference by the terms of the charter agreement and the charter

ticket.

2.4 Language

The language of these Terms & Conditions is English and even though there may be

translations of these Terms & Conditions in other languages, English shall be the sole language

used in the interpretation of these Terms & Conditions.

2.5 Overriding Law

To the extent that any provision contained or referred herein is contrary to anything contained in

any applicable laws, government regulations, orders or requirements that cannot be waived by

agreement of the parties, such provision shall not apply. The invalidity of any provision shall not

affect the validity of any other provision.

Article 3: -Tickets / Itinerary

3.1 Prima Facie Evidence of Contract

The Itinerary receipt is prima facie evidence of the contract for carriage between Customer and

us. The Itinerary, these Terms & Conditions and our Conditions of Contract (including applicable

Tariffs) together constitute the terms and conditions of the contract of carriage between you and

us. All Customers making Bookings with Alliance Air are deemed to have agreed to be bound by

these Terms and Conditions. The Itinerary receipt shall at all times remain Alliance Air property.

3.2 Validity

The Itinerary receipt is only valid for the Customer(s) named and the flight specified therein.The

Itinerary is non-transferable to any person(s) or third party/parties.

3.3 Identity

We will provide carriage only to the Customer(s) named in the Itinerary receipt. You will be

required to produce appropriate identification at check-in as required under applicable laws and

Alliance Air policies.

Indian nationals need to produce any Govt. issued photo identity card as a proof of right photo

identificationduring the time of check-in & boarding.

Foreign nationals other than Indian nationals should carry a valid passport on the date of travel.

3.3 Period of Validity

The confirmation number is valid for carriage for one year from the date of issue of it, except as

otherwise provided in the confirmation number, these Conditions or Carrier‟s Regulations.

Article 4: - Fares

4.1 General

Fares apply only to carriage from the origin airport to the destination airport. Fares exclude

ground transport servicesbetween airports and town terminals unless otherwise specifically

stated by us. We are strictly a point-to-point carrier and shall not be responsible or liable to you

for any connecting flights. Weshall not be responsible for any misconnections causeddue to the

delays/cancellations of the onward/connecting carriers other than flights operated by Alliance

Air. Your fare will be calculated in accordance with our Tariffs in effect on the date of payment

of your ticket for travel on the specific dates and itinerary shown on it.

4.2 Infants

An infant age should be minimum 14 (fourteen) days to less than 2 (two) years (not reached

his/her 2

(second) birthday, on the date of travel) booked will be charged infant fares and/or at

the prevailing administration fees per sector provided he/she sits on an adult's lap. Only 1 (one)

infant is allowed for 1 (one) adult. No baby seats, bassinets or perambulators are allowed

onboard the aircraft. No seats will be provided for infants.

Maximum 05 (five) numbers of infants can be booked per flight per sector in Alliance Air flight

for operations where life vest is required. However, during flight operations where life vest is not

required then the maximum number of infants can be more than 05 (five). This is due to certain

technical restrictions of the aircraft types.

4.3 Taxes fees and Charges

Applicable taxes, fees and charges imposed by government or other authority, or by the

operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be

advised of taxes, fees and charges not included in the basefare, most of which will normally be

shown separately on the Ticket. .

If there is an increase in a tax, fee or charge shown on the Ticket, or if a new tax, fee or charge

is imposed even after Ticket issuance, the Customer may also be required to pay such

additional tax, fees and charges (including airport charges), if such amount is required to be

paid to a regulatory authority in relation to the Booking, pursuant to any change in applicable

law. Further, in case any fee or taxes inadvertently not collected at the time of bookingdue to

system error or any other reason beyond the control of airline, will also be payable by

Customers either at city office or at airport at the time of check-in.

4.3.1 Convenience fee

A convenience fee is a charge levied on the sale of a ticket by the airline for establishing,

maintaining, and operating the online booking system, hardware, etc.

A non-refundable convenience fee /booking fee will be applied per Customer per sector per

segment on all transaction channels viz. online payments, mobile applications, city booking

office, airport ticketing counter, and Alliance Air call center.

4.4 Currency

Fares and charges are payable in the currencyspecified with our published fares unless

otherwise specifically stated by us.

4.5 Accuracy

All fares, flight schedules, and routes published are correctat the time of publication. We reserve

the right to revise any fares and flight schedules at any time, and from time to time without prior

notice.

4.6 Applicable Fares

Applicable fares are those published by us or on our behalf, whether electronically or by way of

other medium. Fares may exclude administration fees, service charges and other charges

unless otherwise specifically stated by us.

Article 5: - Booking of Seats

5.1 Confirmation of Booking

The booking is confirmed after complete payment transaction of the fare is made and after we

issue you a booking number and/or, E-ticket number is reflected in the Itinerary Receipt.

5.2 Group Bookings

These are governed by specific terms that vary from time to time. For further details, please visit

group booking section on our website www.allianceair.in.

5.3 Flight Modifications/ Changes

Based on the fare you have purchased; flight modification charges will be applicable.

No change or modification of the booking will be possible or allowed from 02 (two) hours prior to

the scheduled departure time of the flight in accordance with applicable laws including Civil

Aviation Requirements. Beyond 02 (two) hours prior to the scheduled departure time of the

flight, you are allowed to change the date of the flight subject to certain fare basis rules/ charges

applicable to the fare conditions.

If the new flight booked is in a lower fare class than that of the canceled booked flight, the

difference in fares will not be refunded to the Customer and if the new flight booked is in a

higher fare class than that of the canceled booked flight, the difference in fares shall be paid by

the Customer before the cancellation or change can be madewith applicable penalties

For further details, please refer our fare rules and governing conditions.

5.4 Personal Data

You are responsible to ensure that during the process of Booking, correct contact details

including valid mobile numbers and e-mail addresses are provided to Alliance Air.

You hereby acknowledge and agree that your personal data has been given to us for the

purposes of making bookings for carriage and providing you with confirmation of that booking,

providing and developing ancillary services and facilities, facilitating immigration and entry

procedures, accounting, billing and auditing, checking credit or other payment cards, security,

administrative and legal purposes, credit card issuance, systems testing, maintenance and

development, statistical analysis, market research, marketing including online advertising and

helping us in any future dealings with you. For these purposes, by entering into a contract of

carriage with us you authorize us to retain and use your personal data and to transmit it to our

own offices, authorized agents and third-party business associates, government agencies, other

carriers or the providers of the services mentioned above.In the event you provide Alliance Air

with personal data or information on behalf of a third party, you acknowledge that you have

obtained the explicit consent of such third party to such disclosure. In no event shall Alliance Air

be liable for any claims from you or such third party in respect of any breach of applicable law in

respect of such third-party data.

For further details, please refer to „Data Privacy Policy‟ on the Alliance Air website.

Article 6: -Check-In and Other Requirements Of Carriage

6.1 Check-In Conditions and Closure of Counters

All our flights depart and arrive from/at domestic/ international terminals.

Customers shall not be entitled to be allowed to travel on an Alliance Air flight unless they

present a valid Itinerary, duly issued in accordance with the Conditions of Carriage.

All Customers, including children and infants, must present valid photo identification proof, in

original at the time of check-in. The Customers must ensure that they have valid travel

documents at all times.

Besides valid photo identification, Customers may be required to present the credit/debit card or

a signed photocopy of the credit/debit card used to pay for the Booking, at the time of check-in.

For Indian Nationals, any of the followingdocuments are considered as valid photo identification:

 Valid passport,

 Valid Aadhar Card,

 Valid driving license,

 Election photo ID,

Photo ID issued by the employer (where the employer is a government entity),

In the case of children, their school photo ID cards or Aadhar Card.,

For infants, their valid birth certificate or passport.

For any other nationality, only a valid passport will be considered.Customers who cannot

provide sufficient identification will be denied boarding at the Customer‟s sole risk and

liability.Alliance Air shall not be held liable for such denial or any consequences resulting

therefrom.

Alliance Air recommends that Customers report for check-in at least 03 (three) hours prior to

scheduled departure and/or timings as mentioned in itinerary receipt, whichever is earlier.The

Customer‟s journey will be smoother if they allow themselves ample time to comply with the

Check-in timelines. Alliance Air reserves the right to cancel a Customer‟s reservation if he/she

does not comply with the check-in timelines.

Airlines will not be responsible for passenger immigration clearance. Further Alliance Air

reserves the right to deny boarding to passengersnot carrying valid visa/travel documents and

the Booking would be declared a “No show”. The Customer would not be entitled to a refund or

a credit. Only the government-imposed taxes will be refunded to the Customer upon request

made by the Customer to Alliance Air.

Check-in counter will be closed 60 (sixty) minutes prior to the scheduled departure of the flight.

Failure to complete the check-in formalities within the stipulated time limit would result in

forfeiture of the Booking amount. The Booking would be declared a “No show” and the

Customer would not be entitled to a refund or a credit. Only the government-imposed taxes will

be refunded to the Customer upon request made by the Customer to Alliance Air.

Customers may do online check-in for the flight on the Alliance Air website and they will receive

a Boarding Pass on their e-mail address available with Alliance Air. Please note that online

check-in will (i) open 48 (forty eight) hours; and (ii) close 02 (two) hours, prior to the scheduled

departure of a flight. Also note that online sessions remain active for a maximum period of 15

(fifteen) minutes, within which Passengers are required to complete the web check-in process.

At the sole discretion of Alliance Air, online check-in may not be available for certain people as

specified by us.

Customers must ensure that there is enough time gap between two flights while making a

Booking involving a change of airplanes or carriers at a point of Stopover. Alliance Air will not be

liable in any manner if the Customer misses his/her connecting flight as a result of any delay in

Alliance Air's flight due to any reason whatsoever.

6.2 Boarding Details

In order to maintain schedules, the boarding gate will be closed 20 (twenty) minutes prior to the

departure time. The Customers must be present at the boarding gate not later than the time

specified by Alliance Air when they check-in or any subsequent announcements made at the

airport. Customer acknowledges that announcements may only be made in the event of a

change of the boarding gate or change in the schedule of boarding and may be made orally

through the airport sound systems or through display/ notifications on the digital screens placed

at airports by the airport authorities. However, Alliance Airis under no obligation to make

boarding announcements at airports designated as „silent airports‟ and it is the duty of the

Customer to check the flight information display system (operated by an airport operator) for

current boarding status and boarding gates. Any Customer failing to report at the boarding

within the aforesaid timelines shall be treated as a “Gate No Show” and the ticket amount for

such Booking shall be forfeited by the Company. The Customers are, however, entitled to a

refund of the Government and Airport Fees and/or taxes (if applicable).

6.3 Failure to Comply

Alliance Air shall not be liable to the Customer for any loss or expense incurred due to their

failure to comply with the provisions of this Article or their failure to comply with applicable laws,

regulations and orders.If Alliance Air is required to pay or deposit any fine or penalty or to incur

any expenditure by reason of your failure to comply with applicable laws, regulations, and

orders, or for administering any medical care including paramedic services in cases of

emergencies at departure and/or arrival, you shall on demand reimburse to Alliance Air of any

amount so paid or expenditure so incurred. The Customer also agrees to submit to any security

inspections or health checks by the government and/or airport officials or by Alliance Air prior to

boarding.

Article 7: Terms Of Carriage

7.1 Right to refuse carriage

We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our

reasonable discretion, we determine that:

1. such action is necessary for reasons of safety or security;

2. such action is necessary in order to comply with any applicable laws, regulations or orders

of any state or country to be flown from, into or over;

3. your conduct, status, age or mental or physical condition or the physical condition of your

baggage is such as to (i) require special assistance or (ii) cause harm, discomfort or make

yourself objectionable to other customers or our crew or (iii) involve any hazard or risk to

yourself or other persons or to property;

4. you have committed misconduct on a previous flight and such conduct may be repeated;

5. you have not observed, or are likely to fail to observe our instructions;

6. you have refused to submit to a security check/inspection or any health checks;

7. The applicable fare or any charges or taxes payable have not been paid;

8. The payment of your fare is fraudulent;

9. you do not have the proper documents for travel;

10. the booking of our seat has been done fraudulently or unlawfully or has been purchased

from a person not authorized by us;

11. The credit card by which you paid for the fare has been reported lost or stolen;

12. The Itinerary receipt or booking or Electronic Ticket is counterfeit or fraudulently obtained;

13. the Itinerary receipt has been altered by anyone other than us or our authorized agent, or

has been mutilated (in which case we reserve the right to retain such documentation);

and/or

14. The person checking in or boarding cannot prove that he is the person named as the

Customer on the flight (we reserve the right to retain such Itinerary receipt in this

circumstance);

15. You do not have the proper documents (including vaccination certificates or „negative‟

result reports based on RT-PCR testing, if required by state authorities or other regulatory

guidelines) for travel. Please note that travel documents that are damaged shall not be

accepted as proper documents;

16. You have been violent to, or threatened Alliance Air staff or crew or caused a disturbance

at Alliance Air counter(s) or have abused Alliance Air staff or airport staff whether

physically or verbally or in Alliance Air‟s sole judgment, you are unfit to travel under the

influence of alcohol, drugs, or other substance.

7.2 Unaccompanied Child

Children between ages 5 (five) to 12 (twelve) years will be accepted for carriage as an

unaccompanied minor in Alliance Air, provided all necessary documentation and formalities are

provided/completed as required by Alliance Air. The required forms/ undertaking in relation to

release and indemnity or otherwise, which can be downloaded from the Alliance Air website.

Unaccompanied Minor bookings must be made only through the Airport/ City office, website of

the airline.The maximum number of Unaccompanied childrenis limited to 2 (two) on each flight.

7.3 Special Assistance

Acceptance for carriage of incapacitated persons, persons with illness, or other people requiring

special assistance is subject to prior arrangement with us. Customers with disabilities who have

advised us of any special requirements they may have at the time of booking of the Seat and

been accepted by us, shall not subsequently be refused carriage on the basis of such disability

or special requirements. We may charge a fee for providing these special requirements.

7.4 Wheelchair

In order not to violate the civil rights of Customers with disabilities, for a barrier-free

environment, no charges will be levied for the use of wheelchairs and other assistance at all 12

Indian airports for Customers traveling in Alliance Air flights. Customers shall be allowed the

carriage of assistive devices weighing up to 15 (fifteen) Kgs (kilograms) free of charge, as

additional baggage subject to the limitation of the aircraft.

Battery-powered wheelchairs or other similar mobility aids for use by the Customer whose

mobility is restricted by a disability, their health or age, or a temporary mobility problem (e.g.

broken leg) with non-spillable battery or with batteries that comply with special provisions A123

and A199 (as per current edition of IATA DGR Manual Chapter 4.4) shall be accepted for

carriage as checked baggage subjected to conditions.

Customers need to seek approval from Alliance Air for the carriage. Alliance Air request

passengers to notify the airline of your wheelchair request at least forty eight (48) hours

prior to the schedule departure of flight. The request should be placed with Alliance Air at the

time of reservation, ticketing or reconfirmation of the booking. Passengers are requested to pre-

book wheelchairs at the time of booking / ticket issuance to avoid last minute delays / non

availability of wheelchairs. No charge will be applied to old and infirm passengers and

passengers with a medical condition for which a medical certificate has to be produced.

Note: Wheelchairs fitted with the spillable battery will not be accepted on Alliance Air

flights.

7.5 Expectant Mothers

An expectant mother in good health will be accepted for transportation up to and including the

(Twenty Seventh) week of pregnancy. However, Alliance Air may require expectant

mothers to sign documentation as to limitation of liability and indemnity declaring that Alliance

Air shall not be responsible for any liabilities or damagesarising from Alliance Air‟s carriage of

such expectant mother.

At the time of making the booking, if the pregnancy is beyond 28 (Twenty Eight) weeks and with

the anticipation of normal delivery, the expectant mother will be accepted for travel up to and

including the 35

(thirty fifth) week of pregnancy, i.e., up to, at least 5 (five) weeks prior to the

expected date of confinement. A medical certificate should be obtained from the attending

obstetrician dated not more than 3 (three) days prior to departure stating that she is fit to fly.

Expectant mothers with multiple pregnancies* or with a history of complicated pregnancy** will

not be accepted for travel after the 32

(thirty second) week.

*1. Multiple pregnancies refer to twins, triplets, etc.

**2. Complicated pregnancy refers to cases where on previous occasions a mother has

experienced difficulty and has had a complicated delivery. Present pregnancy with gestational

hypertension, diabetes, anemia or pre-existing medical conditions.

In case of pregnancy beyond 35 (thirty five) weeks, the Customer may be accepted for

transportation only on urgent or compassionate grounds, with the authority of the Alliance Air

doctor, contact details, after filling the Medical Information Form (“MEDIF”) form.

Upto 27

(Twenty Seventh) week a fit to fly certificate is recommended.

Beyond 27

(Twenty Seventh) week up to 32

(Thirty Second) week, fit to fly certificate is a

must.

Beyond 32

(Thirty Second) week MEDIF is required in addition to fit to fly

Complicated or multiple pregnancies not to be accepted beyond 32

(Thirty Second) week

The expectant mother should get a certificate from their treating obstetrician which can be

further assessed and given approval by Alliance Air doctor.

7.6 New Born Baby

Exceptionally, for life-saving treatment for the new born, the mother and child can be accepted

for travel, before 14 (Fourteen) days, with a medical certificate of the obstetrician and a

pediatrician. These Customers have to be accompanied by a doctor.

An infant for air travel-minimum age, in general, is considered as 14 days old.

In such cases also, an indemnity has to be obtained from the Customer, as in the case of

Customers requiring medical attention (MEDA).

Article 8: Baggage Information

8.1 ITEMS UNACCEPTABLE AS BAGGAGE

8.1.1 The Customer shall not include in his or her Baggage:

8.1.1.1 Items which do not constitute baggage as defined in Article 1 thereof;

8.1.1.2 Items which are likely to endanger the aircraft or persons or property on board the

aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil

Aviation Organization (ICAO) and the International Air Transport Association (IATA), and in

Carrier‟s Regulations (further information is available from Carrier on request);

8.1.1.3 Items the carriage of which is prohibited by the applicable laws regulations or orders of

any state to be flown from, to or over;

8.1.1.4 Items which in the opinion of Carrier are unsuitable for carriage by reason of their

weight; size or character, such as fragile or perishable items;

8.1.1.5 Live animals;

8.1.2 The Customer shall not include in Checked Baggage; fragile or perishable items, money,

jewelry, precious metals, silverware, negotiable papers, securities or other valuables, business

documents, passports, and other identification documents or samples.

8.1.3The Customer shall not include in baggage weapons such as antique firearms, swords,

knives and arms and ammunition (licensed revolver) similar items will not bepermitted as

baggage in accordance with Carrier‟s Regulations.

8.1.4 Firearms and ammunition for hunting and sporting activities are strictly prohibited from

carriage as baggage.

8.1.5 If anyitemsreferred to in 8.1.1 are carried, whether or not they are prohibited from carriage

as baggage, the carriage thereof shall be subject to the charges, limitations of liability and other

provisions of these Conditions applicable to the carriage of baggage.

8.2 RIGHT TO REFUSE CARRIAGE

8.2.1 Carrier may refuse carriage as baggage of such items described in 8.1 as the same are

prohibited from carriage as baggage and may refuse further carriage of any such items on

discovery thereof.

8.2.2 Carrier may refuse to carry as baggage any item because of its size, shape, weight or

character.

8.2.3 Unless advance arrangements for its carriage have been made with Carrier, Carrier may

carry on later flight baggage, which is in excess of the applicable free allowance.

8.2.4 Carrier may refuse to accept baggage as Checked Baggage unless it is properly packed in

suitcases or other suitable containers to ensure safe carriage with ordinary care in handling.

8.3 RIGHT OF SEARCH

For reasons of safety and security, Carrier may request the Customer to permit a search to be

made of his or her person and his or her baggage, and may search or have searched the

Customer‟s Baggage in his or her absence if the Customer is not available, for the purpose of

determining whether he or she is in possession of or whether his or her baggage contains any

item described in 8.1. If the Customer is unwilling to comply with such request, Carrier may

refuse to carry the Customer or Baggage.

8.4 CHECKED BAGGAGE

8.4.1 Upon delivery to Carrier of baggage to be checked Carrier shall take custody thereof and

issue a baggage identification tag for each piece of Checked Baggage.

8.4.2 If baggage has no name, initials or other personal identification, the Customer shall affix

such identification to the baggage prior to acceptance.

8.4.3 Checked Baggage will be carried on the same aircraft as the Customer unless Carrier

decides that this is impracticable, in which case Carrier will carry Checked Baggage on the next

flight on which space is available.

8.5 FREE BAGGAGE ALLOWANCE

Customer may carry free of charge baggage as specified and subject to the conditions and

limitations in Carrier‟s Regulations.

8.6 EXCESS BAGGAGE

A Customer shall pay charge for the carriage of baggage in excess of the free baggage

allowance at the rate and in the manner provided in Carrier‟s Regulations.

8.7 EXCESS VALUE DECLARATION AND CHARGE

8.7.1 If, in accordance with Carrier‟s Regulations Carrier offers an excess valuation facility, a

Customer may declare a value for Checked Baggage in excess of the applicable liability limits. If

the Customer makes such a declaration the Customer shall pay any applicable charges.

8.7.2 Carrier will refuse to accept an excess value declaration on Checked Baggage when a

portion of the carriage is to be provided by another Carrier which does not offer the facility.

8.8 UNCHECKED BAGGAGE

8.8.1 Baggage which the Customer carries on to the aircraft must fit under the seat in front of

the Customer or in an enclosed storage compartment in the cabin. Items determined by the

Carrier to be of excessive weight or size will not be permitted in the cabin. Due to the available

bin size in the overhead locker, the permissible dimension of hand baggage on ATR aircraft is

(Length 40 (forty) cms * Height 15 (fifteen) cms* Depth 30 (thirty) cms in total 85 (eighty) cms).

The weight of the hand baggage should not exceed 5 (five) kilograms.

8.8.2 Objects not suitable for transport in the cargo compartment (such as delicate musical

instruments and the like) will only be accepted for transportation in the cabin compartment if due

notice has been given in advance and permission granted by Carrier. The transport of such

objects may be charged separately.

8.9 COLLECTION AND DELIVERY OF BAGGAGE

8.9.1 The Customer shall collect his or her baggage as soon as it is available for collection at

place of destination or stopover.

8.9.2 Only the bearer of the baggage check and identification tag, delivered to the Customer at

the time the baggage was checked, is entitled to get the delivery of baggage. Failure to exhibit

the baggage identification tag shall not prevent delivery provided the baggage check is

produced and the baggage is identified by other means.

8.9.3 If a person claiming the baggage is unable to produce the baggage check and identify the

baggage by means of a baggage (identification) tag, Carrier will deliver the baggage to such

person only on condition that he or she establishes to Carrier‟s satisfaction his or her right

thereto, and if required by Carrier, such person shall furnish adequate security to indemnify

Carrier for any loss, damage or expense which may be incurred by Carrier as a result of such

delivery.

8.9.4 Acceptance of baggage by the bearer of the baggage check without complaint at the time

of delivery is prima-facie evidence that the baggage has been delivered in good condition and in

accordance with the contract of carriage.

8.10 ANIMALS

8.10.1 Animals such as dogs, cats, household birds and other pets, when properly crated and

accompanied by valid health and vaccination certificates, entry permits, and other documents

required by countries of entry or transit will, with the advance agreement of Carrier, be accepted

for carriage, subject to Carrier‟s Regulations.

8.10.2 If accepted as baggage, the animal, together with its container and food carried, shall not

be included in the free baggage allowance of the Customer but constitute excess baggage, for

which the Customer shall pay the applicable rate.

8.10.3 Guide dogs accompanying sight/hearing impaired and physically handicapped

Customers together with containers and food, will be carried free of charge in addition to the

normal free baggage allowance, subject to Carrier‟s Regulations.

8.10.4 Acceptance for carriage of animals is subject to the condition that the Customer assumes

full responsibility for such animal. Carrier shall not be liable for injury to or loss, delay, sickness,

or death of such animal in the event that it is refused entry into or passage through any country,

state, or territory.

Article 9: - Schedules, Cancellations

9.1 Schedules

We will use our best efforts to avoid delaysin carrying you and your baggage. We will endeavor

to adhere to published schedules in effect on the date of travel. However, times shown in

timetables, schedules or elsewhere are subject to change at any time and from time to time and

we shall not be liable in any way whatsoever for any loss incurred by Customers as a result of

such change.

9.2 Cancellation, Changes of Schedules

At any time after a booking has been made, we may change our schedules and/or cancel,

terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to

be justified by circumstances or for reasons of safety or any other reason beyond the control of

the carrier.

Circumstances beyond Alliance Air control can include, without limitation, weather, air traffic

control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars,

hostilities, disturbances, governmental regulations, orders, demands or requirements, pandemic

travel restrictions, shortages of critical manpower, parts or materials, labour unrest,etc.

In the event of such flight cancellation or delay beyond 3 hours, we shall at our discretion, either

give the option where:

1. Customers can be transferred to the next available Alliance Air flight without any additional

charges subject to seats being available.

2. Customers opting not to travel can avail a full refund.

Please refer Civil Aviation Requirement under Section 3 – Air Transport Series „M‟ part IV issue

date 6

August 2010 w.e.f. 1

Aug 2016 for cancellation, denied boarding & delay.

9.3 Sole remedies

Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2

(1) to (2) are the sole and exclusive remedies available to you and we shall have no further

liability to you.

Article 10:-Refunds

10.1 General

Upon failure by Alliance Air to provide carriage in accordance with these Conditions of Carriage,

or where the Customer requests a voluntary change of his or her arrangements, a refund for an

unused ticket or portion thereof shall be made by Alliance Air in accordance with this article and

in accordance with Alliance Air regulations, after deducting the applicable fees, charges and

taxes thereon.

Refunds against the residual value after deduction of the applicable fee will be made available

as per the following:

For Bookings made through credit/debit cards, the refund will be processed back to the

credit/debit card.

For Bookings made through net banking, the refund will be processed into the same bank

account.

For Bookings made through UPI/ wallets or any other digital method, the refund shall be

processed through the same channel/method.

For Bookings made through travel partners or online travel portals, the refund may be

claimed from the respective travel agents/ portals.

For Bookings made by cash at the airport/ city office, the refund will be processed at the

respective airport/ city office

10.2 Person to whom refund will be made

Alliance Air shall be entitled to make a refund either to the person named in the Booking, or to

the person who has paid for the Booking, upon presentation of satisfactory proof and holding

himself out as a person to whom refund may be made in terms of this Article 10.2, shall be

deemed a proper refund, and shall discharge Alliance Air from liability and any further claim for

a refund from any person.

10.3 Currencyfor Refunds

All refunds will be made in INR, after deducting any applicable fee and/or charges.

Article 11:Conduct Aboard Aircraft

11.1 If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger

the safety of the aircraft or any person or property on board, or obstruct or hinder the crew in the

performance of their duties, or fail to comply with any instruction of the crew including but not

limited to those with respect to smoking including E-cigarettes, consuming alcoholic beverages

or drugs, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words

towards the crew or behave in a manner which causes discomfort, inconvenience, damage or

injury to other Customers or crew, we may take such measures as we deem necessary to

prevent continuation of such conduct including restraint. You may be disembarked and refused

onward carriage at any point and may be prosecuted for offenses committed on board the

aircraft.

11.2 If as a result of your unlawful/disruptive behavior we decide, in the exercise of our

reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be

liable for all costs which we incur of any nature whatsoever as a result of or arising out of that

diversion.

11.3 For safety reasons, we may forbid or limit operation onboard the aircraft of electronic

equipment, including but not limited to, cellular telephones, laptop computers, portable

recorders, portable radios, CD players, electronic games or transmitting devices, including

radio-controlled toys and walkie-talkies. Hearing aids are allowed and heart pacemakers

implanted into a person are also allowed.

Article 12:Liability Limitations

The liability of each carrier involved in the Customer‟s journey will be determined by its own

conditions of carriage. The provisions for Alliance Air‟s liability for damage are set out in this

Article 12.

12.1 The carriage by air, not being an international carriage hereunder is subject to the rules

and limitations relating to the liability established by Carriage by Air Act, 1972 (as amended from

time to time) and the rules framed thereunder with certain exceptions, adaptations,

modifications, etc. notified by the Ministry of Civil Aviation, Government of India, and as

amended from time to time.

12.2 Pursuant to the provisions of the Carriage by Air Act, 1972, as amended from time to

time, Alliance Air hereby agrees that its liability shall be as under:

a) Damages arising due to death of or any other bodily injury suffered by a Customer

during the course of carriage by air shall not exceed Rs. 20,00,000/- (Rupees Twenty

Lakhs Only) for each Customer, Carrier shall not be able to exclude or limit its liability,

as governed by relevant provisions of the Carriage by Air Act, 1972 or any modifications,

etc. as notified by the Ministry of Civil Aviation, Government of India, and as amended

from time to time and the rules contained thereunder.

b) Carrier shall not be liable for damages due to death of or any other bodily injury suffered

by a Customer during the course of carriage by air, to the extent that they exceed for

each Customer, Rs. 20,00,000/- (Rupees Twenty Lakhs Only) if the Carrier proves that

i. such damage was not due to the negligence or other wrongful act or omission of

Carrier or its servants or agents; or

ii. such damage was solely due to the negligence or other wrongful act or omission of a

third party.

When by reason of death or injury of a Customer, compensation is claimed by a person other

than the Customer; Alliance Air shall likewise be wholly or partly exonerated from its liability to

the extent that it proves that the damage was caused by or contributed to by the negligence or

other wrongful act or omission of that Customer.

12.3 Liability for loss, delay or damage to Baggage is limited under the provisions of Carriage

by Air Act, 1972 and the rules framed thereunder with certain exceptions, adaptations,

modifications etc. as notified by the Ministry of Civil Aviation, Government of India, and

as amended from time to time.

With respect to the carriage of baggage, the liability of Alliance Air in the case of

destruction, loss, damage or delay shall be limited to Rs. 20,000/- (Rupees Twenty

Thousand Only) for each Customer unless the Customer has made, at the time when

the Checked Baggage was handed over to Alliance Air, a special declaration of interest

in delivery at destination and has paid a supplementary sum, if so required. In that case,

Alliance Air shall be liable to pay a sum not exceeding the declared sum, unless it

proves that the declared sum is greater than the Customer‟s actual interest.

12.4 If Alliance Air proves that the damage was caused or contributed to by the negligence of

or other wrongful act or omission of the person claiming compensation, or the person

from whom he or she derives his or her rights, Alliance Air shall be wholly or partly

exonerated from its liability to the claimant to the extent that such negligence or wrongful

act or omission caused or contributed to the damage.

12.5 Customers are solely responsible for the carriage of their handbag / personal belongings

and Alliance Air will not be liable for any loss/damage of their hand baggage or any

Unchecked Baggage / personal belongings as such baggage/ belongings are not within

the custody or control of Alliance Air.

12.6 Liability for loss, delay or damage to cargo is limited under the provisions of Carriage by

Air Act, 1972 and the rules framed thereunder with certain exceptions, adaptations,

modifications etc. as notified by the Ministry of Civil Aviation, Government of India, and

as amended from time to time.

With respect to the carriage of cargo, the liability of Alliance Air in case of destruction,

loss, damage or delay is limited to a sum of Rs. 450/- (Rupees Four Hundred and Fifty)

per kilogram, unless the consignor has made, at the time when the package was handed

over to Alliance Air, a special declaration of interest in delivery at destination and has

paid a supplementary sum, if so required. In that case, Alliance Air shall be liable to pay

a sum not exceeding the declared sum, unless it proves that the sum is greater than the

consignor's actual interest in delivery at the destination

12.7 Liability for damage occasioned by delay in the carriage by air of persons islimited under

the provisions of Carriage by Air Act, 1972 and the rules framed thereunder with certain

exceptions, adaptations, modifications etc. as notified by the Ministry of Civil Aviation,

Government of India, and as amended from time to time.

In the case of damage caused by delay in carriage of persons in the carriage by air of

Customer by Alliance Air, the liability of Alliance Air for each Customer is limited to Rs.

80,000/- (Rupees Eighty Thousand Only) per Customer. Nevertheless, Alliance Air shall

not be liable for damage occasioned by delay if it proves that it and its servants and

agents took all measures that could reasonably be required to avoid the damage or that

it was impossible for it or them to take such measures.

12.8 To the extent not in conflict with the foregoing and whether or not the Carriage by Air

Act, 1972 applies:

a) Alliance Air is liable only for damage occurring on its own line. A carrier issuing a ticket

or checking baggage over the lines of another carrier does so only as agent for such

other carrier. Nevertheless, with respect of Checked Baggage the Customer shall also

have a right of action against the first or last carrier;

b) Alliance Air is not liable for damage to Unchecked Baggage unless such damage is

caused by the negligence of Alliance Air. If there has been contributory negligence on

the part of the Customer, Alliance Air‟s liability shall be subject to the applicable law

relating to contributory negligence;

c) Exclusions: In addition, AAAL assumes no liability for wear and tear to Checked

Baggage, which includes:

● Broken wheels or base;

● Loss of external locks or security straps;

● Damage to any protruding part of the baggage;

● Damage resulting from over-packing;

● Damage to retractable luggage handles;

● Scratches, torn zippers, straps and handles scuffing, denting, soiling, or

manufacturing defects;

● Damage to perishable or fragile baggage; or

● Any other wear and tear.

d) If the weight of the baggage is not recorded on the baggage check, it is presumed that

the total weight of the Checked Baggage does not exceed the applicable free baggage

allowance for the class of service concerned as provided in Alliance Air‟s Regulations. If

in the case of Checked Baggage, a higher value is declared, the liability of Alliance Air

shall be limited to such higher declared value;

e) Alliance Air will not be liable for fragile or perishable articles, including, without limitation,

items having a special value, such as money, jewellery, precious metals, computers,

personal electronic devices, negotiable papers, camera, TV, securities, or other

valuables, business documents, passports and other identification documents. Alliance

Air shall have no liability whatsoever for damage to articles not permitted to be contained

in Checked Baggage as per the provisions of the Conditions of Carriage;

f) Alliance Air will not be liable for any damage arising from its compliance with applicable

laws or government rules, requirements, orders or regulations or from the Customer‟s

failure to comply with the same;

g) If a Customer is carried, whose age or mental or physical condition is such as to involve

any hazard or risk to himself or herself, Alliance Air shall not be responsible for any

illness, injury or disability, including death, attributable to the Customer's physical

condition or for the aggravation of such condition under any circumstances.

h) Alliance Air‟s liability shall not exceed the amount of proven damages in accordance with

applicable laws. Alliance Air shall furthermore not be liable for indirect or consequential

damage under any circumstances;

i) Any exclusion or limitation of liability of Alliance Air shall apply to and be for the benefit

of agents, employees and representatives of Carrier and any person whose aircraft is

used by Alliance Air and such person‟s agents, employees and representatives. The

aggregate amount recoverable from Alliance Air and from such agents, employees,

representative and person shall not exceed the amount of Alliance Air‟s limit of liability.

j) Alliance Air is not liable for injury to a Customer or for damage to a Customer‟s baggage

caused by property contained in such Customer‟s baggage. The Customer shall be

responsible for any damage caused by the Customer‟s Baggage to other another person

or damage to another person‟s property or to the property of Alliance Air and the

Customer shall indemnify Alliance Air for all losses and expenses incurred by Alliance

Air as result thereof.

k) Notwithstanding anything contained above, Alliance Air shall not be liable if and to the

extent it proves that the destruction, or loss of, or damage to, the cargo resulted from

one or more of the following:

i. inherent defect, quality or vice of that cargo;

ii. defective packing of that cargo performed by a person other than the carrier or its

servants or agents;

iii. an act of war or an armed conflict; and

iv. an act of public authority carried out in connection with the entry, exit or transit of the

cargo.

Article 13:-Time Limitation on Claims and Actions

13.1 Notice of Claims

Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the

time of delivery is sufficient evidence that the Baggage has been delivered in good condition

and in accordance with the contract of carriage unless you prove otherwise. If you wish to file a

claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you

discover the Damage before leaving the airport arrival hall.

13.2 Limitation of actions

Any right to damages shall be extinguished if an action is not brought against us within 2 years

of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive,

or the date on which the carriage stopped. The method of calculating the period of limitation

shall be determined by law of the court where the case is heard.

13.3 Any action sought to be brought against the Carrier should be brought at the station of

boarding.

Article 14: Modification and Waiver

None of our agents, employees or representatives has authority to alter, modify or waive any

provisions of these Terms & Conditions.

Article 15: Credit Card Bookings

15.1 In order to avoid credit card frauds, Customers are advised to note the following:

In case the booking is made using a credit card, Customers are requested to carry the following

documents at the time of Check-In:

If the credit cardholder is the Customer or one of the Customers, then the credit card will have

to be produced at the time of check-In. If the Credit Cardholder is not one of the Customers,

then a copy of the credit card (Only front with the masked card number and 1st 6 digit and last 4

digitsare visible), self-attested by the credit card holder should be produced at the time of

check-in. In addition to this, it is also required to produce a letter, signed by the credit card

holder, authorizing the use of the credit card for the purchase of the ticket. The letter should

mention the names of the Customers, date of travel and sector of travel. This letter, along with

the self-attested copy of the credit card will have to be submitted at the Check-In desk. Hence

please carry two copies of the same if you are traveling inthe return sector.

At the time of submitting the credit card copy, please ensure that the CVV number on it is

blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the

end of the signature panel).

15.2 In case the above documents are not produced by the Customer, Alliance Air reserves the

right to deny boarding to the Customer. In such a case, no refund (except for the taxes) will be

given to the Customers.

15.3 In case of erroneous/ inadequate/ misleading information given, Alliance Air reserves the

right to cancel the PNR without any intimation

15.4 Please ensure that the name, address, and other details entered on the payment page

match with the credit card issuing bank's records.

The extra level is a password that you will have to enter after entering your credit card details

while making online payments. You will require this extra password for transacting on any

website. This new technology is called VbyV – Verified by Visa or MSC – MasterCard Secure

Code. Please ensure that your card is enrolled in the 3D secure service such as VbyV or MSC

for online payments. Please contact the card issuing bank for further details.