GENERAL CONDITIONS OF CARRIAGE

Updated March 2022

Article 1 - Definitions

Within these conditions and except as otherwise provided for herein, the following terms are used

with the meaning given below:

"Actual Carrier" or "Real Carrier"

means the carrier actually making the flight.

"Administration Fees"

means fees charged, where applicable, to the Passenger by the Carrier and/or its Authorised Agent,

in particular in consideration for the modification ("Modification Fees"), reissue ("Reissue Fees") or

refund ("Refund Fees") of a Ticket.

The Passenger shall be informed by the Carrier of the amount of applicable Administration Fees prior

to finalisation of their Booking.

The amount of said Fees is made available by the Carrier or its Authorised Agent.

"Agreed Stopping Place" (or "Stopover")

means a stop scheduled by the Passenger during their journey, at a stopover located between the

departure point and the arrival point, as shown on the Ticket or in the Schedules.

"Air Carriage" (or "Air Travel")

means the carriage of a Passenger and their Baggage by an aircraft, as defined by the applicable

Convention.

"Air France"

means the company "Air France", a French public limited company with capital of 126,748,775 euros,

with its registered office at 45 rue de Paris, 95 747 Roissy CDG cedex, registered with the Bobigny

Trade & Companies Register and bearing registration number 420 495 178.

"Air France Website"

means the website "www.airfrance.com"

"Airline Designator Code"

means the code issued by the IATA, which identifies each carrier that is a member of this association

using two or more alphabetical, numerical or alphanumeric characters and that is shown on the

Ticket in combination with the flight number.

"Air Travel" (see "Air Carriage")

"Authorised Agent"

means an individual or legal entity that is authorised by the Carrier to represent the Carrier in the

sale of air carriage tickets for its services or for the services of another Carrier if said agent is so

authorised.

"Baggage"

means the effects and other personal items that accompany Passengers during their journey. Except

as otherwise provided for, this term includes both Checked Baggage and Unchecked Baggage.

"Baggage Check"

means the portion of the Baggage Identification Form issued to the Passenger by the Carrier, relating

to the carriage of Checked Baggage.

"Baggage Identification Form"

means a tag issued by the Carrier for the sole purpose of identifying Checked Baggage and that

includes a portion that is affixed to the Baggage ("Baggage Tag") and another portion that is issued to

the Passenger for the identification of said Baggage ("Baggage Check").

"Baggage Tag"

means the part of the Baggage Identification Form attached to Checked Baggage.

"Beneficiary" (see "Person Entitled to Compensation")

"Cabin Baggage" (see "Unchecked Baggage")

"Carrier"

means AIR FRANCE or any other carrier for which the Designator Code appears on the Ticket or on a

Conjunction Ticket.

"Chartering"

means the operation whereby the Carrier having concluded a Contract of Carriage with the

Passenger ("Contractual Carrier") delegates to another Carrier ("Actual Carrier") responsibility for

performing all or part of the Air Carriage. Also means the operation whereby any other party that has

contracted with the Passenger (for example a tour operator) entrusts the Carrier with performing all

or part of the Air Carriage.

"Checked Baggage"

means Baggage of which the Carrier has agreed to take custody and for which a Baggage

Identification Form has been issued.

"Check-in Closing" (see "Check-in Deadline")

"Check-in Deadline" or "CID" or "Check-in Closing"

means the time limit before which Passengers must have carried out their formalities, in particular

check-in, including, where applicable, checking in their Baggage, and be in possession of their

boarding card or pass.

"Code Share" (see "Code Share Flight")

"Code Share Flight" or "Code Share"

means a flight operated by an Air Carrier that can be either the Carrier with which the Passenger has

concluded a Contract of Carriage ("Contracting Carrier" or "Contractual Carrier"), or another Carrier

(Carrier providing the flight or "Actual Carrier") with which the Contracting Carrier has associated its

Designator Code.

"Community Air Carrier"

means an Air Carrier that holds a valid operating licence issued by a Member State of the European

Union, in accordance with the provisions of Council Regulation (EEC) No 2407/92 of 23 July 1992.

"Conjunction Ticket"

means a Ticket the issue of which is rendered necessary because of the large number of coupons for

a primary Ticket, which together constitute a single Contract of Carriage.

"Contingency Plan for lengthy tarmac delays"

means the contingency plan adopted by the Carrier in the event of a significant delay of the aircraft

on the tarmac at an airport located within the United States, as described by the US Department of

Transport (DOT).

"Contract of Carriage"

means the declarations and provisions appearing on the Ticket, identified as such and incorporating

these General Conditions of Carriage as well as notices to Passengers.

On certain territories, specific rules may be applicable as described in the Carriers' Specific Terms and

Conditions, directly accessible on the Carrier's dedicated website for the relevant market.

"Contractual Carrier" or "Contracting Carrier"

means the carrier with which the Passenger has concluded a Contract of Carriage and for which the

Designator Code appears on the Ticket.

"Convention"

means, as applicable:

(a) the Convention for the Unification of Certain Rules Relating to International Carriage by Air,

signed in Warsaw on 12 October 1929.

(b) the Hague Protocol of 28 September 1955, which amended the Warsaw Convention.

(d) the Montreal Protocols 1, 2 and 4 (1975), which amended the Warsaw Convention.

(e) the Convention for the Unification of Certain Rules for International Carriage by Air, signed in

Montreal on 28 May 1999.

"Coupon"

means a paper Flight Coupon or an Electronic Coupon (which is electronically stored in the Carrier's

computerized reservation system), and mentioning the name of the Passenger supposed to travel on

the identified flight.

"Damage"

includes the harm that arises in the event of death or bodily injury that a Passenger may suffer or

that results from a delay, total or partial loss, or any other harm arising due to Air Carriage, as

defined below, or that is in direct connection therewith.

"Days"

means the calendar days that include the seven days of the week, it being understood that in the

event of notice being issued, the dispatch day is not included and that, in order to determine the

validity of a Ticket, the date of Ticket issue or the flight departure date are not counted.

"Electronic Coupon"

means an electronic Flight Coupon or any other document that has the same value, which is stored in

a digital format in the Carrier’s computerised booking system.

"Electronic Ticket"

means the Ticket saved by the Carrier or at its request by a computerised booking system and that is

evidenced by the Travel Memo (also called the "Itinerary and Receipt"), the electronic Flight Coupon

or any other document that has the same value, issued by the Carrier or an Authorised Agent.

"Fares"

means the fare for a journey reserved by the Passenger, in a booking class, for given routes, flights

and, where applicable, dates.

"Flight Coupon"

means the portion of the Ticket identified as being "valid for carriage" or, for Electronic Tickets, the

Electronic Coupon that shows the exact points between which the Passenger must be carried.

"Flight by Rail/Sea/Road"

means "combined carriage" whereby Air Carriage and the other forms of carriage are sold together

and may be performed under different liability systems.

"Force Majeure"

means extraordinary and unforeseeable circumstances that are beyond the control of the party

invoking it and which could not have been avoided despite all the care and attention exercised.

"Free Baggage Allowance"

means the maximum quantity of Baggage (by number and/or weight and/or dimensions) determined

by the Carrier with which each Passenger may travel.

"General Conditions of Carriage"

means these general conditions of carriage.

"Gross Fare" or "Fare Including Tax"

means the Net Fare plus Taxes.

"IATA" or "International Air Transport Association"

means the International Air Transport Association, created in April 1945 in Montreal, the purpose of

which is to encourage the development of safe, regular and economical air carriage and to promote

air services and study the problems related thereto.

"Internal Flight" or "Domestic Flight"

means any flight for which the departure and arrival town are within the same State, within

territorial continuity.

"International Agreements (IIA and MIA) of the International Air Transport Association (IATA)"

means the inter-carrier agreements on the liability of air carriers, signed on 31 October 1995 in Kuala

Lumpur (IIA) and on 3 April 1996 in Montreal (MIA), which are applicable by carriers that have been

members of the International Air Transport Association (see IATA) since 1 April 1997, and which are

included in the legal scope of the international sources of law on carrier liability referred to under

points (a) to (d) of the term "Convention" defined below.

"International Flight"

means, as defined by the Convention, any flight for which the departure point and arrival point and,

possibly, the stopover point, are located on the territory of at least two States that are parties to the

Convention, notwithstanding stopovers or aircraft changes, or within a single State if a stopover is

scheduled in another State, regardless of whether said other State is or is not party to the

Convention.

"Issue Fees" (or "Ticketing Fees")

means fees charged, where applicable, to the Passenger by the Carrier or its Authorised Agent, in

consideration for issuing a Ticket.

The amount of said fees is determined by the issuer of the Ticket (the Carrier or the Authorised

Agent, as appropriate).

"Itinerary and Receipt" (see "Travel Memo")

"Modification Fees" (see "Administration Fees")

"Net Fare" or "Fare excl. tax"

means the Fare charged to the Passenger, excluding Taxes and Issue Fees.

"Passenger(s)"

means any person who is in possession of a Ticket, except members of the crew, who is carried or to

be carried by plane.

"Passenger Coupon" or "Passenger Receipt"

means the portion of the Ticket, issued by the Carrier or in its name, which is identified as such and

must be retained by the Passenger.

"Passenger Receipt" (see "Passenger Coupon")

"Passenger with Reduced Mobility"

means any person whose mobility is reduced when using transport because of any physical disability

(sensory or locomotory, permanent or temporary), intellectual impairment, age or any other cause of

disability, and whose situation needs special attention and adaptation to the person’s needs of the

services made available to all Passengers.

"Person Entitled to Compensation"

means the Passenger or any person who can claim compensation on behalf of said Passenger, in

accordance with the applicable law and these General Conditions of Carriage.

"Pets"

means a pet, in the cabin or hold, travelling with a Passenger who is either the owner or an individual

assuming responsibility on behalf of the owner during the journey.

"Refund Fees" (see "Administration Fees")

"Reissue Fees" (see "Administration Fees")

"Booking"

means any request for carriage made by a Passenger recorded by the Air Carrier or its Authorised

Agent.

"Schedules" or "Schedule Indicators"

means the list of departure and arrival times for the aircraft, as shown in the schedule guides

published by the Carrier, or under its authority, or as brought to the attention of the public by

electronic means.

"Schedule Indicators" (see "Schedules")

"Special Declaration of Interest"

means the declaration made by the Passenger when handing over the Baggage to be checked, which

specifies a value that is higher than that fixed as a liability limit by the Convention, in consideration

for the payment of a surcharge.

"Special Drawing Right (SDR)"

means a unit of account of the International Monetary Fund (IMF) the value of which is periodically

defined by the IMF, on the basis of the listed prices of several reference currencies.

“Special Conditions”

refers to specific applicable rules relative to local laws and regulations for a specific market. These

conditions are published by the carrier on the website of this market in the Special Conditions section

of the Legal Notices page.

"Stopovers"

means the points, with the exception of the points of departure and arrival, shown on the Ticket or

mentioned in the Schedules as stopovers planned on the Passenger’s itinerary.

"Tag" (see "Baggage Tag")

"Taxes"

means the fees, taxes and charges imposed by governments, an airport operator or any other

authority as defined in Article 4 below.

"Ticket"

means a valid document that establishes the right to Carriage, in the form of an "individual or group

travel voucher", or by equivalent means in a paperless form, which is issued or authorised by the Air

Carrier or its Authorised Agent, which may be completed by a Baggage Identification Form for

Checked Baggage. The Ticket evidences the Contract of Carriage and, therefore, incorporates these

General Conditions of Carriage. It includes notices to passengers, as stipulated in the Convention.

"Travel Memo" or "Itinerary and Receipt"

means one or more documents that the Carrier issues to the Passenger, that confirm(s) the issue of

an Electronic Ticket and that bear(s) their name, information on the flight and notices to Passengers.

"Unchecked Baggage" or "Cabin Baggage"

means all Baggage other than Checked Baggage. This Baggage remains in the custody of the

Passenger.

Article 2 - Scope of application

2.1. General Provisions

(a) The conditions of the Contract of Carriage are the conditions to which the Passenger's Ticket

refers.

Subject to the provisions of Article 2.2 below, these General Conditions of Carriage apply to all

flights, or portions of flights, for which an Air France flight number (Designator Code "AF") appears

on the Ticket or on the corresponding Coupon.

(b) These General Conditions of Carriage also apply to free or reduced-fare carriage, except as

otherwise provided for in the Contract of Carriage or in any other contractual document that links Air

France to the Passenger.

force at the time of the Passenger's Booking.

(d) These General Conditions of Carriage have been drawn up pursuant to the Montreal Convention

of 28 May 1999 and the European law in force.

(e) These General Conditions of Carriage are available from Air France or its Authorised Agents and

are accessible on the Air France Website.

2.2. Charters and Code Shares

(a) Certain flights are provided by the Carrier pursuant to a Charter or Code Share agreement.

(b) If carriage is performed pursuant to a Charter or Code Share Agreement, these General

Conditions of Carriage shall apply especially in cases where they are more favorable than the

conditions of the Actual Carrier.

Contract of Carriage is concluded.

Following conclusion of the Contract of Carriage, a carrier other than the one specified on the Ticket

may operate the Air Carriage in question. The Carrier shall inform the Passenger of the identity of the

carrier, once it is known. In all cases, the Passenger shall be informed, at the latest during check-in or,

in the case of a connection without prior check-in, prior to boarding, in accordance with the

applicable regulations.

2.3. The Contingency Plan for lengthy tarmac delays applicable within the United States is that of the

Carrier actually operating the flight (Actual Carrier).

2.4. Predominance of the Law

These General Conditions of Carriage are applicable to the extent that they are not contrary to the

law in force or the rules governing public order, in which case, said law or rules shall prevail. Any

invalidation of one or more provisions of these General Conditions of Carriage shall not have any

effect on the validity of other provisions, except where the Contract of Carriage could not continue to

apply without the provision that has been declared invalid and ineffective, and that is decisive and

essential for the existence of the aforementioned Contract.

Article 3 - Tickets

3.1. General Provisions

(a) The Ticket evidences, until proven to the contrary, the existence of the conclusion and content of

a Contract of Carriage between the Carrier and the Passenger whose name is shown on the Ticket.

(b) The Carriage service is only provided to the Passenger(s) named on the Ticket. The Carrier

reserves the right to check the identity documents of these Passengers. Passengers must therefore

be able to provide the Carrier with proof of their identity, as well as the identity of those for whom

they are responsible, at any time during their journey.

relating to package holidays. If a person other than the person who is to travel presents a Ticket for

carriage or refund purposes, the Carrier shall not assume any liability if, while acting in good faith, it

carries or refunds the person who presents the Ticket.

(d) Certain Tickets, which are sold at specific fares, are partially or totally non-modifiable and/or

refundable. It is the Passenger’s responsibility, when making their Booking, to consult the conditions

applicable to the use of their Ticket and, where necessary, to take out the appropriate insurance to

cover the circumstances under which they might have to cancel or modify their journey.

(e) As the Ticket is subject to mandatory formal conditions, the Ticket shall at all times remain the

property of the issuing Carrier.

(f) With the exception of Electronic Tickets, Passengers may only be carried if they are able to

present a valid Ticket that contains the corresponding Coupon for the flight in question and all other

unused Coupons, as well as the Passenger Coupon. Moreover, a Ticket that is damaged or has been

modified by a person other than the Carrier or one of its Authorised Agents shall not be valid for

carriage. For Electronic Tickets, Passengers must provide proof of identity and shall only be carried

on a flight if a valid Electronic Ticket has been issued in their name.

(g) In the event of the loss of or damage to all or part of the Ticket or non-presentation of a Ticket

containing the Passenger Coupon and all the unused Flight Coupons, the Carrier shall replace all or

part of said Ticket on the request of the Passenger. This replacement will be in the form of a newly-

issued Ticket, provided that when the request is made, the Carrier has proof that a valid Ticket was

issued for the flight(s) in question. The Carrier that reissues the Ticket shall charge the Passenger

Administration Fees for reissuing their Ticket, unless the loss or damage has been caused by the

Carrier or its Authorised Agent.

If the proof mentioned above is not provided by the Passenger, the Carrier reissuing the Ticket may

require the Passenger to pay the Gross Fare for the replacement Ticket. This payment will be

refunded when the Carrier has proof that the lost or damaged Ticket was not used during its validity

period or, if, during said same period, the Passenger finds the original Ticket and submits it to the

Carrier.

(h) It is the Passenger’s responsibility to take all measures to ensure that the Ticket is not lost or

stolen.

(i) If a Passenger benefits from a fare reduction or a Fare that is subject to specific conditions, the

Passenger must be able, at all times during their journey, to provide the Carrier's officials or agents

with appropriate supporting documents justifying the granting of this specific Fare, and to prove the

validity thereof. Failing this, a fare readjustment, equating to the difference between the Gross Fare

initially paid and the Gross Fare that the Passenger should have paid, will be made or the Passenger

may not be allowed to board the aircraft.

3.2. Validity Period

(a) Unless otherwise provided for on the Ticket or in these General Conditions of Carriage, and

except for Fares that affect the validity period of a Ticket, as stated to the Passenger when buying the

Ticket or on the Ticket itself, a Ticket is valid for carriage:

for one year, as from the date of issue thereof, or

for one year, as from the date of use of the first Coupon, if such use occurs within one year of the

date on which the Ticket is issued.

(b) If a Passenger in possession of a valid Ticket is unable to travel during the validity period of their

Ticket because, when the Passenger requests a Booking on a flight, the Carrier is not in a position to

confirm the Booking requested by the Passenger:

either the validity of said Ticket shall be extended,

or the Gross Fare for the Ticket will be refunded, under the conditions provided for in Article 14

below, even in the event that the Ticket is non refundable,

or the Passenger will accept a corresponding fare readjustment.

continuing their journey during the validity period of the Ticket, the Carrier may extend the validity of

the Ticket until the date on which the Passenger is once again in a position to travel or until the date

of the first available flight, upon presentation of an appropriate medical certificate stating the health

reasons that prevented the Passenger from continuing their journey and provided these health

reasons were not known when the Booking was made. Said extension shall only start at the point at

which the journey was interrupted and shall be valid for carriage in the class of the Fare initially paid.

If the unused Flight Coupons contain one or more agreed stopping places, the validity of the Ticket

may be extended by three months at the most, from the date shown on the medical certificate

submitted. In the same way, Air France may, on request, extend the validity of Tickets for immediate

family members accompanying the Passenger, subject to compliance with the conditions of proof

specified above.

(d) In the event of the death of a Passenger during a journey, the Tickets of the persons who are

accompanying the deceased Passenger may be changed, either by waiving any minimum stay

requirements or by extending the validity period of said Tickets. In the event of the death of an

immediate family member of a Passenger whose journey has started, the validity of their Tickets and

of those of the members of their immediate family travelling with them may be changed in the same

way. Any change mentioned above may only be made after receipt of a valid death certificate. The

extension mentioned above shall only start at the point at which the journey was interrupted and

shall be valid for carriage in the class of the Gross Fare paid. Any extension may not exceed forty-five

(45) days from the date of death.

3.3. Force Majeure invoked by a Passenger

If a Passenger possesses a Ticket, as described in Article 3.1 (d) above, which they have not used or

have partially used, and if it is impossible for them to travel for reasons of Force Majeure, as defined

in Article 1, the Carrier shall issue to the Passenger a credit note corresponding to the Gross Fare (the

tax amount may be refunded to the Passenger separately) for their non-refundable and/or non-

modifiable Ticket, which is valid for one year, for a subsequent journey on the Carrier's flights and

subject to the applicable Administration Fees, provided that the Passenger informs the Carrier as

soon as possible and provides proof of such instance of Force Majeure.

3.4. Flight Coupon Order of Use

Please note depending on their residency and/or their destination, the below described policy may

not apply to some Passengers and different rules may apply.

Passengers shall therefore imperatively consult the "Special Conditions" available on the airfrance

website of their place of residence, which form an integral part of these General Conditions of

Carriage.

(a) The Gross Fare established on the basis of the details, flight dates and routes mentioned on the

Ticket corresponds to a departure and an arrival point, via any Stopover scheduled when the Ticket

was purchased, and forms an integral part of the Contract of Carriage. The Fare applied on the Ticket

issue date is only valid for a Ticket used fully and in the sequential order of Flight Coupons, for the

specified journey and on the specified dates.

(b) Except in case of Force Majeure, any non-compliant use by the Passenger (for example, if the

Passenger does not use the first Coupon or if the Coupons are not used in the order in which they

were issued) will result in the payment of an extra fixed-rate fee at the check-in moment for the

following Coupon (from 30 hours before the departure) at the call center, at a City Ticket Office or at

the airport amounting:

- for flights in Europe (including Metropolitan France and Corsica) to € 125 in Economy and €300 in

Business;

- for intercontinental flights to € 500 in Economy and Premium Economy and € 1.500 in Business and

La Première (or the equivalent in the local Currency).

within 24 hours following the departure of the flight corresponding to the unused Coupon.

3.5. Changes that the Passenger wishes to make are subject to the fare conditions attached to their

Ticket and to payment of the applicable Administration Fees.

3.6. Identification of the Carrier

The Carrier's identification may be shown as an abbreviation on the Ticket, using its Designator Code

(as defined in Article 1).

The Carrier’s address is deemed to be that of its registered office or principal place of business.

Article 4 - Fares, taxes, fees and charges

4.1. Fares

Except as otherwise provided for, Fares for Tickets apply solely to carriage from the airport at the

point of departure to the airport at the point of arrival. Fares do not include ground carriage

between airports or between airports and town terminals. The Fare shall be calculated in accordance

with the Fares in force on the Ticket Booking date, for a journey scheduled on the dates and for the

itinerary shown on said Ticket. Any change in itinerary or journey date may have an impact on the

applicable Fare.

The applicable Fares are those published by the Carrier or calculated thereby, in accordance with the

fare regulations in force for the stated flight(s) from the departure point to the arrival point, for a

given class of carriage, on the Ticket Booking date.

When making a Booking, the Passenger shall be informed of the Gross Fare for the Ticket and the

Issue Fees as well as the overall Fare for the Ticket (comprising the Gross Fare and the Issue Fees).

4.2. Fees, taxes and charges

All fees, taxes or charges imposed by governments, by any other authorities or by the airport

operator shall be paid by the Passenger. When making a Booking for their Ticket, Passengers will be

informed of said fees, taxes or charges, which will be charged in addition to the Net Fare and will be

shown separately on the Ticket. These fees, taxes and charges may be created or increased by a

government, another authority or an airport operator after the Ticket Booking date. In this case, the

Passenger must pay the corresponding amount. Conversely, if the fees, taxes and charges are

reduced or abolished, the Passenger may be refunded for the reduced or abolished amounts.

Should the Passenger not travel on a flight for which they have a confirmed Booking, the Passenger

will benefit from a refund of said taxes, airport charges and other fees, payment of which is

connected to actual boarding of the Passenger in accordance with the applicable regulations.

4.3. Issue Fees Charged by the Carrier

The Passenger may be charged Issue Fees by the Carrier in consideration for issuing a Ticket.

Issue Fees differ depending on the type of journey, the Fare and the Ticket distribution channel.

These Fees are added to the Gross Fare.

The Issue Fees charged by the Carrier, where applicable, are non-refundable, except where a Ticket is

cancelled due to an error on the part of the Carrier.

The Passenger shall be informed of the amount of Issue Fees that will be charged by the Carrier prior

to finalisation of their Booking.

The amount of Issue Fees charged by Air France is available from the Carrier and on its Website.

4.4. Payment Currency

The Net Fares, Taxes, Issue Fees and Administration Fees are payable in the currency of the country

where the Ticket was purchased, unless another currency is specified by the Carrier or its Authorised

Agent, when the Ticket is purchased or beforehand (for example, due to local currency not being

convertible). Moreover, the Carrier may, at its discretion, accept payments in another currency.

4.5 Obviously erroneous price / Mistaken Fare

The Carrier draws attention of the Passenger to the fact that a mistaken Fare may affect the price of

the Reservation. In accordance with the applicable law, the Carrier may cancel any Reservation in

case of error of display or technical error which makes the price of the Reservation obviously

erroneous or ridiculous.

Article 5 - Booking

5.1. General Provisions

Bookings will only be confirmed when they are recorded in the Carrier's computerised booking

system. On the request of the Passenger, the Carrier shall provide a Booking confirmation.

5.2. Booking Requirements

Certain Fares may be subject to conditions that limit or exclude the possibility of modifying or

cancelling Bookings.

If a Passenger has not paid for their Ticket before the specified ticketing time limit, as notified by the

Carrier or its Authorised Agent, the Booking may be cancelled and the seat allocated to another

Passenger, without any liability on the part of the Carrier.

5.3. The Passenger must provide the Carrier at the time of booking or at the latest the check-in, a

mobile phone number or an e-mail address where he can be contacted. When the Reservation is

made by an Authorised Agent, the Passenger accepts that this information will be communicated by

the Authorised Agent to the Carrier.

The Passenger is informed that if this information has not been communicated to the Carrier, he may

not benefit from his information right in the event of flight irregularities.

The Carrier shall make reasonable efforts to meet seat allocation requests, but cannot guarantee the

allocation of a given seat, even if the Reservation is confirmed for said seat. The Carrier reserves the

right to change the seat allocation at any time, including after boarding, due to operating, security or

safety imperatives, or for reasons of Force Majeure.

5.4 The Carrier shall make reasonable efforts to meet Passengers' requirements regarding the

services provided on board aircraft, in particular drinks, special meals, films, etc. However, the

Carrier may not be held liable if imperatives relating to security and safety or reasons beyond the

control of the Carrier do not allow it to provide suitable services, even if such services are confirmed

at the time of Booking.

5.5 The Carrier shall make reasonable efforts to meet Passengers' requirements regarding the

services provided on board aircraft, in particular drinks, special meals, films, etc. However, the

Carrier may not be held liable if imperatives relating to security and safety or reasons beyond the

control of the Carrier do not allow it to provide suitable services, even if such services are confirmed

at the time of Reservation.

5.6 The type of aircraft indicated to the Passenger at the time of Ticket Booking or subsequently is

stated for information purposes only. Imperatives relating to security and safety, reasons beyond the

control of the Carrier or operating constraints may lead the Carrier to modify the type of aircraft,

without any liability on its part.

Article 6 - Personal data

All personal data are collected and processed by Air France with due observance of the Air France

Article 7 - Special assistance

7.1. The carriage of unaccompanied children, Passengers with Reduced Mobility and persons with

illnesses or any other person who requires special assistance may be subject to special conditions.

It is advisable for Passengers to inform the Carrier of their disability or of any need for special

assistance when making their Booking. Should a request for special assistance be made following

Booking or, in accordance with the applicable regulations, less than 48 hours prior to departure, the

Carrier will naturally do everything in its power to fulfil the request pursuant to the applicable

regulations, taking particular account of the time frame and the specific nature of the assistance

requested.

The special conditions relating to the carriage of people as outlined in this Article 7.1 are available

from the Carrier and its Authorised Agents, on request, and on the Air France Website.

7.2. If a Passenger requires a special meal, they must enquire as to the availability thereof when

making the Booking (or changing a Booking) or within the time limits published by the Carrier.

Otherwise, the Carrier cannot guarantee the presence of said special meal on board the flight in

question.

7.3. If a Passenger has a medical history or a specific medical condition, it is recommended that the

Passenger consult a doctor before taking a flight, particularly a long-haul flight, and take all necessary

precautions for their flight to take place without incident.

Article 8 - Check-in and boarding

8.1. Check-In Deadlines (CID) vary from one airport to another. Passengers must imperatively comply

with Check-In Deadlines, in order to facilitate their journey and avoid their Bookings being cancelled.

The Carrier or its Authorised Agent shall provide Passengers with all requisite information on the

Check-In Deadline for their first flight with the Carrier. If the Passenger’s journey includes subsequent

flights, it is the Passenger’s responsibility to check that they are in possession of all the information

relating to Check-In Deadlines for these flights.

8.2. Passengers must arrive sufficiently early before the flight, in order to be able to carry out all the

necessary formalities for their journey; in any event, they must comply with the Check-In Deadline.

Should the Passenger fail to do so or should the Passenger not present all the documents allowing

them to be checked-in and therefore be unable to travel, the Carrier may cancel the Passenger's

Booking, without any liability towards the Passenger.

8.3. Passengers must be present at the boarding gate prior to the boarding time specified at check-in.

The Carrier may cancel a Passenger’s Booking if the Passenger is not present at the boarding gate at

the latest by the boarding time specified to the Passenger, without any liability to the Passenger.

8.4. The Carrier may not be held liable in any way, in particular for any loss, damage or disbursement,

if a Passenger has not complied with the conditions of this article.

Article 9 - Refusal and limitation of carriage

At any boarding and/or connection point, the Carrier may refuse to transport a Passenger and their

Baggage, if one or more of the following cases has occurred or is likely to occur:

(a) The Passenger has not complied with the applicable regulations.

(b) The carriage of the Passenger and/or of their Baggage may endanger security, health, hygiene or

good order on board the aircraft, in particular if the Passenger uses intimidation, behaves abusively

and/or insultingly or uses abusive and/or insulting language to passengers or the crew.

alcohol or the use of drugs or medication, could present a hazard or risk to themselves, other

Passengers, the crew or property.

(d) The Passenger has threatened the well-being of the Carrier and its staff or has compromised or

attempted to compromise their safety or that of the Passengers, while booking, checking in for or

boarding their flight, on board or during a previous flight.

In such cases, the Carrier is entitled to cancel any unused part of the ticket and, subject to applicable

regulations, to refund the fare paid by the Passenger or only the related taxes.

(e) As outlined in Article 15.8, the Carrier has informed the Passenger in writing that he or she has

been added to the list of persons banned from any aircraft of the Carrier for future travel anywhere

within the network. In this case, the cost of the unused Ticket will be refunded pursuant to Article 14

below, even if the Ticket is non refundable.

(f) The Passenger is not in a position to prove that they are the person referred to in the "Passenger

name" box on the Ticket.

(g) The Passenger (or the person who paid for the Ticket) has not paid the Gross Fare in force and/or

the applicable Issue Fees and/or Taxes.

(h) The Passenger does not appear to be in possession of valid travel documents, has sought to

illegally enter a territory during transit, has destroyed their travel documents during the flight, or has

refused to allow copies thereof to be made and kept by the Carrier, or the Passenger’s travel

documents are expired, incomplete in light of the regulations in force, or fraudulent (identity theft,

forgery or counterfeiting of documents).

(i) The Ticket presented by the Passenger:

was acquired fraudulently or purchased from an organisation other than the Carrier or its Authorised

Agent, or

has been reported as a stolen or lost document, or

has been forged or counterfeited, or

has a Flight Coupon that has been damaged or modified by someone other than the Carrier or its

Authorised Agent.

(j) The Passenger refuses to pay an additional fare and/or the Administration Fees under the

conditions specified in Article 3.4 above.

(k) The Passenger refuses to pay a surcharge under the conditions specified in Article 10 below.

(l) The Passenger has not complied with the instructions and regulations relating to security or safety.

(m) A Passenger benefitting from a fare reduction or a Fare that is subject to specific conditions is

unable to provide the supporting documents required for the allocation of this specific Fare and

refuses to pay the fare readjustment defined in Article 3.1 (i).

Article 10 - Baggage

10.1. General Provisions

10.1.1 The Passenger's Obligations

(a) Passengers declare that they are fully aware of the content of all of their Baggage.

(b) Passengers undertake not to leave their Baggage unattended from the time when they pack it

and not to accept items from another passenger or any other person.

(d) The Passenger is advised to ensure that his Baggage is properly and securely packed and

protected in suitable containers so as not to damage the objects and materials in his Baggage as well

as the Baggage of other Passengers or the Carrier's aircraft.

10.1.2. Prohibited Items

Passengers must not include in their Baggage any items for which carriage is prohibited or restricted

by the applicable regulations and the law in force in any departure, arrival or transit State or State

over which the aircraft flies, including in particular:

(a) Items that are liable to endanger the aircraft, the persons or property on board, such as those

specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO)

and the International Air Transport Association (IATA) and in the Carrier’s regulations, as applicable

(additional information is available upon request from the Carrier); these items include, in particular,

explosives, pressurised gas, oxidising, radioactive or magnetised substances, inflammable

substances, toxic or corrosive substances and liquid substances of any kind (except for liquids

contained in hand Baggage and intended for personal use by Passengers during their journey).

(b) Items of which the weight, dimensions, configuration or nature make them unsuitable for

carriage, in particular in light of the type of aircraft used. Information on these items will be provided

to Passengers, on request.

accepted as Checked Baggage, must be unloaded and suitably packed and have the safety catch on.

The carriage of ammunition is subject to the ICAO and IATA Dangerous Goods Regulations, as stated

in paragraph (a) above.

(d) Cutting weapons, stabbing weapons and aerosols that may be used as attack or defence

weapons, antique weapons, swords, knives and other weapons of this type. This type of item may

not be transported in the cabin under any circumstances. They may nevertheless be included in

Checked Baggage, subject to prior and express acceptance by the Carrier.

(e) Live animals, with the exception of pets, subject to compliance with the conditions specified in

Article 10.4.

10.1.3. Right of Search

For security/safety reasons and/or on the request of the authorities, the Passenger may be asked to

undergo a search or a scan of their Baggage (using X-rays or another technique). If a Passenger is not

available, their Baggage may be scanned or searched in their absence, with a view to checking, in

particular, whether it contains the items referred to in Article 10.1.2 above. If a Passenger refuses to

comply with such requests, the Carrier may deny them and their Baggage carriage.

10.1.4. Right to Refuse to Carry Baggage

(a) The Carrier may, for security and/or safety reasons, refuse to carry or continue to carry a

Passenger's Baggage if it contains the items listed in Article 10.1.2. above or if the Passenger has

failed to comply with the obligations defined in Article 10.1.1 (a), (b) and (c). The Carrier has no

obligation to take custody of refused Baggage and/or items.

(b) The Carrier may, in particular for security, safety or hygiene reasons, refuse to carry any item that

is incompatible with air carriage because of its dimensions, shape, weight, contents, configuration or

nature, or refuse to continue to carry them, should they be discovered during a journey.

as defined in Article 10.2.2. The Carrier has no obligation to take custody of refused Baggage and/or

items.

(d) The Carrier will not agree to carry animals that do not have the documents required by the

applicable regulations, as defined in particular in Article 10.4.

(e) The Carrier may refuse to carry in the hold Baggage that has not been handed over by the

Passenger to the Carrier prior to the Check-in Deadline under the conditions defined in Article 10.2.1

(a).

10.2. Checked Baggage

10.2.1. General Provisions

(a) The Passenger must hand over Baggage at the Carrier's check-in desk for the purpose of checking

in prior to the Check-in Deadline.

(b) As soon as the Passenger has handed over their Baggage at check-in, under the aforementioned

conditions, the Carrier shall take custody thereof and issue Passengers with a Baggage Check, for

each item of Checked Baggage.

(d) Checked Baggage will, to the extent possible, be carried in the same aircraft as the Passenger

unless, for operating or security/safety reasons, the Carrier decides that it will be carried on another

flight. In this case, the Carrier will deliver the Baggage to the Passenger, unless the applicable

regulations require the Passenger to be present for a customs inspection.

(e) Checked Baggage must be able to withstand normal handling and protect its contents.

(f) Subject to applicable regulations, the Passenger must not include in his Baggage fragile or

perishable items, or valuable items such as currency, jewellery, works of art, precious metals,

silverware, securities or other valuables, optical or photographic equipment, computers, electronic

and/or telecommunication equipment or devices, musical instruments, passports and identity

documents, keys, business documents, manuscripts or deeds, whether individualised or fungible, etc.

(g) Subject to the applicable regulations, Passengers are advised not to carry any medication in their

Checked Baggage.

(h) In order to be able to collect his or her Checked Baggage, if the Passenger decides to cut the

journey short, and does not use all of the Flight Coupons, he or she may be liable to pay a fixed rate

fee of no more than €300.

10.2.2. Free Baggage Allowance

(a) The Free Baggage Allowance corresponds to carriage in the hold of a quantity of Baggage per

Passenger limited by number and/or weight and/or dimensions, determined on the basis of the

destination and the Fare paid, and appearing on the Ticket.

(b) Passengers may travel with Checked Baggage that exceeds the Free Baggage Allowance, subject

to payment of a surcharge. The conditions relating to this surcharge are available from the Carrier

and its Authorised Agents and on the Air France Website.

relating to this maximum weight is available from the Carrier and its Authorised Agents and on the

Air France Website.

(d) Passengers can obtain all the relevant information regarding this Free Baggage Allowance from

the Carrier and its Authorised Agents and from the Air France Website.

10.2.3. Special Declaration of Interest

(a) For all Checked Baggage for which the value exceeds the liability limits defined by the Convention

in the event of destruction, loss, damage or delay, Passengers may either personally insure all their

Baggage prior to the journey or, when handing over the Baggage to the Carrier, make a Special

Declaration of Interest limited to a certain amount. In this case, a surcharge must be paid by the

Passenger. Compensation will be paid in accordance with the provisions of Article 19.

(b) The Carrier reserves the right to verify the adequacy of the value declared in light of the value of

the Baggage and the contents thereof.

Check-in Deadline. The Carrier also has the option of capping the level of the declarations that are

liable to be made at a maximum amount. The Carrier also has the right to provide proof, in the event

of damage, that the amount declared was higher than the Passenger’s genuine interest at the time of

delivery.

(d) Passengers can obtain all the relevant information regarding this Special Declaration of Interest

and the surcharge specified in Article 10.2.3 (a) above from the Carrier.

10.2.4. Collection and Delivery of Baggage

(a) Subject to the provisions of Article 10.2.1 (d), it is the responsibility of Passengers to collect their

Checked Baggage as soon as it is made available to them at the arrival points or Agreed Stopping

Place points. If a Passenger does not collect Baggage within three months from the Baggage being

made available to them, the Carrier may dispose of said Baggage, without being liable to the

Passenger in any way.

(b) Only the bearer of the Baggage Check is authorised to collect Checked Baggage.

only hand over the Baggage to them on the condition that they establish their rights thereto in a

satisfactory manner.

(d) Acceptance of the Baggage by the bearer of the Baggage Check without any complaint on their

part at the time of delivery constitutes a presumption, unless proven to the contrary, that the

Baggage was delivered in good condition, in accordance with the Contract of Carriage.

10.3. Unchecked Baggage

(a) All Tickets allow for carriage in the cabin of a quantity of Unchecked Baggage, which is limited by

number and/or weight and/or dimensions. Should this information not have been specified to the

Passenger, a single Unchecked Baggage item will be accepted and Unchecked Baggage must be able

to be placed beneath the seat in front of the Passenger or in a locker provided for this purpose.

Should the Carrier be required to check Baggage into the hold as a result of a failure on the part of

the Passenger to comply with the above conditions, the Passenger may, where applicable, be

required to pay a surcharge, as specified in Article 10.2.2 (b).

Certain Baggage that Passengers wish to take in the cabin may, for security and/or safety,

operational or aircraft configuration reasons, at any time prior to the flight departure, be denied

cabin access and must be carried as Checked Baggage.

(b) Baggage/items that Passengers do not wish to carry in the hold (such as fragile musical

instruments or other items) and that do not comply with the provisions of Article 10.3. (a) above

(excess dimensions and/or weight) may only be accepted for cabin carriage if the Carrier has been

duly informed thereof by the Passenger prior to check-in and has granted authorisation. In this case,

the carriage of said Baggage may be subject to a surcharge, in accordance with the Carrier's fare

conditions, which can be obtained from the latter.

cabin. In the event of the destruction, theft, loss or damage of personal effects and Unchecked

Baggage, the Carrier may only be held liable if wrongdoing on its part, or that of its officials or agents,

is proven, said liability being limited to the amount defined in Article 19 of the General Conditions of

Carriage.

10.4. Pets

10.4.1. General Provisions

(a) The carriage of Pets travelling with Passengers is subject to the Carrier's prior and explicit

acceptance.

(b) The number of Pets that can be carried is limited per flight and per Passenger.

Information relating to these categories is available, on request, from the Carrier and its Authorised

Agents and on the Air France Website.

(d) Passengers must be able to provide valid documents relating to their Pets, required by the

authorities in the departure, arrival or transit country, including in particular passports, health and

vaccination certificates and entry or transit permits.

(e) Depending on the destination, the carriage of Pets may be subject to conditions, in particular age,

weight and health checks, which the Passenger may obtain from the Carrier.

(f) The Pet and its cage are not included in the Free Baggage Allowance; the Passenger must pay a

surcharge, the conditions of which are available from the Carrier.

(g) Guide dogs and their cages accompanying Passengers with Reduced Mobility will be carried free

of charge, in addition to the Free Baggage Allowance, in accordance with the Carrier's regulations,

which are available on request.

(h) In the event of fraud or the absence or invalidity of the required documents or if the container

intended for carrying the Pet does not comply with the provisions of Article 10.4.3, the Carrier shall

not assume any liability for the injury, loss, delay, illness or death of animals carried, as a result of

these failures, unless this is caused by the fault or negligence of the Carrier. Passengers travelling

with animals who fail to comply with the applicable regulations must reimburse the fines, loss,

compensation and all costs incurred due to such a situation.

(i) Passengers can obtain all the relevant information regarding the carriage of Pets and, in particular,

the surcharge specified in Article 10.4.1 (f) above from the Carrier and its Authorised Agents and on

the Air France Website.

10.4.2 Pets Travelling in the Cabin

(a) Only Pets and their cages not exceeding a weight fixed by the Carrier may be accepted in the

cabin.

Guide dogs will be accepted in the cabin, subject to the applicable regulations.

(b) Pets must be placed in a carrier designed for this purpose, which is closed and fully contains the

animal and in which the animal is able to stand up, turn around and breathe easily and freely.

duration of the flight.

10.4.2 Pets Travelling in the Hold

Pets must be placed in a rigid plastic or fibre glass carry cage approved by the IATA (International Air

Transport Association).

Article 11 - Schedules

11.1. The flights and flight Schedules listed in the Schedule Indicators have no contractual value and

are solely intended to inform Passengers of the flights offered by the Carrier. Said Schedule

Indicators are not definitive and are liable to be changed after their publication date.

11.2. On the other hand, the flight Schedules printed on the Ticket are deemed, subject to changes

for reasons beyond the control of the Carrier, to form an integral part of the Contract of Carriage.

11.3. It is the Passenger's responsibility to provide the Carrier with their contact details so that they

can be contacted in the event of a change in the planned schedules as they appear on the Ticket.

Article 12 - Delays and cancellation of flights

12.1. The Carrier will take all steps required to carry the Passenger and their Baggage without delay.

In this respect, and with the aim of avoiding cancelling the carriage, the Carrier may be led to offer

the Passenger carriage in another aircraft or the possibility of making the journey on another

Carrier’s flights and/or by any other means of carriage to/from another airport.

12.2. In the event of a flight cancellation or delay, and if the Passenger has a single Contract of

Carriage (as defined by the Convention), the Carrier will implement all the provisions of the relevant

applicable regulations.

12.3. Subject to applicable law, the Carrier will handle claims for compensation under Regulation (EC)

N°261/2004 made by a third party (other than the legal guardian (for juveniles and incapacitated

adults) or another Passenger mentioned in the same booking) on behalf of the Passenger, only if the

latter has previously made his claim directly via the form available on the Carrier’s website and has

given the Carrier a period of 28 days to reply.

12.4. Article 12.3 does not prevent the Passenger from seeking advice from a lawyer or a third party

before submitting his claim directly to the Carrier.

12.5. The Passenger or his legal guardian commits not to assign any right to compensation, damages

or refund that he could hold against the Carrier. Subject to the applicable law, any assignment of the

Passenger’s rights to compensation, damages or refund shall be deemed null and void.

12.6. In accordance with the Carrier’s procedures, the payment of compensation will be made by

wire transfer directly to the Passenger’s or his legal guardian bank account.

Article 13 - Overbooking and downgrading

13.1. If, due to scheduled overbooking, the Carrier is not in a position to offer a seat to the

Passenger, even though the Passenger has a confirmed Booking, a valid Ticket and has arrived for

check-in and boarding in accordance with the required timeframes and conditions, the Carrier shall

grant the compensation provided for by the relevant applicable regulations, where applicable.

13.2. In the event that the Passenger is placed in a lower class than that for which the Ticket was

purchased, the Carrier will refund him the amount provided by the relevant applicable regulations.

Article 14 - Refunds

14.1. The refund of a Ticket, in whole or part, will take place in accordance with the conditions

defined in this Article 14, in accordance with the Ticket's fare conditions and, in all circumstances,

with the relevant applicable regulations.

14.2. A refund, where it is authorised by the Ticket's fare conditions, will be paid on the basis of the

Gross Fare paid for the Ticket.

14.3. Requests for the refund of a Ticket must be submitted to the issuer of the Ticket (the Carrier or

Authorised Agent, as applicable).

14.4. The Carrier may refuse to grant a refund for any ticket:

(a) if the request is made after expiry of the Ticket's validity date.

(b) which meets the legislative or regulatory requirement to possess a ticket that enables the

Passenger to leave the country, unless said Passenger provides sufficient proof to establish that they

are authorised to reside in said country or that they will leave using another Carrier, or by any other

means of carriage.

scheduled route, and if the Passenger was returned to their boarding point or to any other

destination for this reason.

(d) stolen, forged or counterfeit Ticket.

(e) when the Carrier has refused to carry its holder, in accordance with Article 9, except in the case

specified in paragraph (e).

14.5. Refunds are subject to the applicable regulations in the country in which the Ticket was

originally purchased and/or to the applicable regulations in the country in which the refund must be

paid.

Article 15 - Conduct aboard aircraft

15.1. On board the aircraft, Passengers must not behave in a way that is liable to discomfort,

inconvenience, threaten or endanger one or more persons, property or the aircraft itself.

In this respect, Passengers must not hinder the crew from performing their duties and must comply

with the crew’s guidance, instructions and recommendations in order to ensure the security and

safety of the aircraft, the smooth running of the flight and the comfort of the Passengers.

15.2. For security reasons, the Carrier may prohibit or limit the use on board the aircraft of electronic

devices, such as cellular telephones, laptop computers, portable recorders, portable radios,

electronic games or transmitting devices, as well as all radio-controlled games and walkie-talkies,

except for hearing aids and pacemakers.

15.3. Smoking is strictly prohibited on board aircraft.

15.4. The personal consumption of alcohol is not permitted on board.

15.5. Recording videos and/or taking photographs other than personal videos and photographs is

prohibited on board the aircraft.

15.6. If a Passenger fails to comply with the provisions of this article, the Carrier may take all the

necessary appropriate and reasonable measures, pursuant to legislative and regulatory provisions.

To this end, the Carrier may disembark the Passenger and/or use restraining measures at any stage

of the flight.

15.7. If a Passenger does not comply with the provisions of this article (and with those of Article 9

relating to carriage refusal and limitation) or commits a criminal or reprehensible act on board an

aircraft, the Carrier reserves the right to take legal action against said Passenger.

15.8. If the Passenger does not comply with the measures outlined in the present Article, he or she

may be added to the list of persons banned from any aircraft of the Carrier.

Article 16 - Ground carriage

16.1 If the Carrier provides ground or sea carriage services (limousine, bus, train, boat, etc.), different

liability systems apply to said ground carriage. The conditions of carriage and the liability systems are

available from the Carrier, on request.

16.2 The Air Carrier is not liable for damage to Passengers and their Baggage during carriage by road,

rail or sea.