Air France and KLM Booking, Ticketing & ADM Policy

   
        Air France and KLM Booking, Ticketing & ADM Policy 
  January 2024 

Air France and KLM Booking, Ticketing & ADM 
Policy 
This policy is valid on/after 01 JAN 2024 and remains valid until further notice. Air France and 
KLM reserves the right to adjust this document at any time. 
 
INTRODUCTION  3 
ADM MINIMUM AMOUNTS AND ADMINISTRATIVE FEES  3 
1  ADM MINIMUM AMOUNT  3 
2  ADMINISTRATIVE FEES  3 
BOOKING POLICY & ADM AMOUNTS  4 
1  CREATION AND MODIFICATION OF A PASSENGER NAME RECORD (PNR)  4 
2  CONTACT DETAILS  4 
3  DAY OF DEPARTURE – UN-TICKETED BOOKINGS  5 
4  CANCELLATIONS  5 
5  CHURNING  5 
6  DUPLICATE BOOKINGS / SEGMENTS  5 
7  FRAUDULENT, FICTITIOUS, SPECULATIVE AND TEST BOOKINGS AND SEGMENTS  6 
8  DISTRIBUTION COSTS – LOOK-TO-BOOK RATIO  7 
9  GROUP BOOKINGS  7 
10  INACTIVE SEGMENTS  7 
11  INVENTORY CONTROL CIRCUMVENTION  8 
12  PASSIVE AND INFORMATIVE SEGMENTS  8 
13  NAME CHANGES / NAME CORRECTIONS  9 
14  WAITLIST SEGMENTS  9 
15  TICKET TIME LIMIT CIRCUMVENTION  9 
16  PARTIAL TICKETING  10 
TICKETING POLICY & ADMS AMOUNTS  11 
1  FARES AND FARE RULES, SURCHARGES, COMMISSIONS AND TAXES  11 
2  CONTRACTUAL INFORMATION MISSING OR INCORRECTLY REPORTED ON THE TICKET  11 
3  NAME CHANGE ON THE TICKET  11 
4  SELECTION AND DESIGNATION OF TICKETING AIRLINE / FLIGHT APPLICATION  12 
5  SELECTION AND DESIGNATION OF TICKETING AIRLINE / MISPLATING  12 
6  AIR FRANCE AND KLM PLATES USAGE  12 
7  WRONG BOOKING CLASS ON THIRD PARTY CARRIER / ROUTING NOT PERMITTED ON THIRD 
PARTY CARRIER  13 
8  INCORRECT / MISSING BAGGAGE ALLOWANCE  13 
9  CORPORATE FARES  13 
10  TOUR OPERATOR FARES  13 
11  GROUP FARES  14 
12  AFTERSALES SERVICES  15 
13  REFERRING PASSENGERS TO CLAIM AGENCIES  15 
14  USE OF AIR FRANCE AND KLM MERCHANT OF RECORD (MOR)  16 
 

   
        Air France and KLM Booking, Ticketing & ADM Policy 
  January 2024 
  2 
5  ADM PROCESS  17 
5.1  BSP & ASD  17 
5.2  ARC  17 
6  GLOSSARY  18 
7  IATA RESOLUTIONS SUPPORTING THIS BOOKING, TICKETING & ADM POLICY  19 
IATA RESOLUTION 824, 3.1 AND 3.2 PASSENGER SALES AGENCY AGREEMENTS  19 
IATA RESOLUTION 830A, CONSEQUENCES OF VIOLATION OF TICKETING PROCEDURES  19 
IATA RESOLUTION 830D, 4. CONTACT DETAILS  20 
IATA RESOLUTION 850M, ISSUE AND PROCESSING OF AGENCY DEBIT MEMOS (ADMS)  21 
IATA RESOLUTION 850M, ATTACHMENT ‘A’  22 
IATA RESOLUTION 852 BSP TRAVEL AGENT’S SELECTION AND DESIGNATION OF TICKETING 
AIRLINE  23 
IATA RESOLUTION 890, CUSTOMER CARD SALES RULES  23 
IATA RESOLUTION 049X, FARE CHANGES  23 
IATA RESOLUTIONS RELATED TO EMDS WHICH APPLY  24 
 
 

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

1 Introduction

With the “Air France and KLM Booking, Ticketing & ADM policy”, Air France and KLM provide

booking and ticketing rules and definitions for individual and group sales. This policy is issued to

support agents in their booking process and should help agents to avoid errors and keep

inventory available for future sales.

This policy applies to all travel service providers including travel agents, online travel agents

and any person or entity accessing Air France and KLM inventory via internet or any other

electronic means. The travel agent must ensure that all its employees in all of its locations are

made aware of this policy and of its future amendments.

The booking policy is related to a PNR/Order, the flight segments booked and related additional

supporting elements and information. The ticketing policy covers sales, issuances of fares and

documents, exchanges, voiding, refunds and other related topics. For group bookings and

ticketing, other policies and restrictions may apply.

Air France and KLM manage their sales in an optimal manner. This way, more seat availability

can be given, and it eases the check-in process for our customers when bookings, tickets and

EMDs are processed correctly.

Air France and KLM audit all transactions. Through this audit, a check is done to see if the

transactions are made according to this policy. Non-compliance with the “Air France and KLM

Booking, Ticketing & ADM policy” can lead to cancelled reservations without any warning

(notice), penalties, Agent Debit Memos (ADMs) or invoices. Repeated violations of this policy

and/or failure to pay outstanding fees and/or ADMs can result in the loss of access to view,

book and ticket from the Air France and KLM inventories.

The “Air France and KLM Booking, Ticketing & ADM policy” complies with the IATA resolutions,

which also cover the obligations of travel agencies. Air France and KLM can update this policy

without any prior notice.

2 ADM minimum amounts and administrative fees

2.1 ADM minimum amount

In case of ADM related to surcharges, commissions, taxes and fees, a minimum of EUR 1 (or

equivalent in local currency) applies. For other reasons, no ADM below EUR 8 (Or equivalent in

local currency) is sent.

In case of persistent practices of under collection (multiple occurrences of underpayments

regardless the amount, by the same IATA), Air France and KLM reserve the right to recover

these underpayments by sending an ADM. No ADM minimum amount applies in this case.

2.2 Administrative fees

To cover audit process cost, a fixed amount of EUR 25 (or equivalent in local currency) is

added to each ADM equal or greater than EUR 8 (or equivalent in local currency) except for:

• ADM on missing information

• ADM on non-compliancy with the Booking Policy (listed § 3)

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

3 Booking Policy & ADM amounts

Introduction

The purpose of this section is to provide additional transparency and definition to the Air France

and KLM booking policy.

Objectives

• To ensure inventory integrity and to avoid circumvention of inventory steering controls.

• To avoid GDS costs brought on by unproductive and inefficient activity.

• To maintain and respect efficient cooperation between trades and airlines.

Compliance to the Booking Policy

An ADM is due even if the booking was cancelled before or after flight departure date. In case a

ticket is involved, the ADM is sent to the ticketing agent. In case no ticket is involved, the ADM

will be raised to the original agent making the booking.

Travel agents must comply with Booking Policy when Air France and KLM flights are booked

regardless as marketing and/or operating carrier.

3.1 Creation and Modification of a Passenger Name Record (PNR)

When a PNR is created or when changes to an existing PNR are made, the itinerary must be

booked in sequence of travel times to respect at any time the actual Point of Commencement

(PoC) of the customer’s journey. It is mandatory to use full O&D availability, regardless of

whether the reservation only involves AF or KL flights and/or includes codeshare or other airline

flights as well. The selected O&D availability must reflect and secure authorized Minimum

Connecting Times.

3.2 Contact details

In accordance with the terms of resolution IATA 830d and in order to allow Air France and KLM

to advise the passenger of irregular flights operations, the travel agent must imperatively

indicate the passenger's contact details (mobile phone and / or email address) in the

PNR/Order in the form of a SSR CTCE (email) and SSR CTCM (Mobile phone number).

In this respect, the travel agent must ensure that the passenger's consent is obtained in

compliance with all applicable data protection regulations. The travel agent must inform the

passenger that failure to transmit said contact details to Air France and KLM, will lead to

passenger not being able to be provided with information related to irregular flights operations.

In the event the passenger exercises his right not to provide his contact details then it is

incumbent on the travel agent to indicate that the passenger has declined to provide such

contact details and to enter the refusal (in a SSR CTCR (Refused) remark) in the PNR/Order in

order to limit any liability provided for by laws and regulations for the Carriers.

In all cases where the passenger's contact details are completely missing or incorrectly entered

in the PNR/Order and in the absence of any indication that the passenger has exercised his

right not to provide his contact details, then a fixed amount per passenger is charged and ADM

issued:

- EUR 25 (or equivalent in local currency).

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

In case of litigation with a passenger arising out of missing or incorrect contact details in the

PNR/Order and in the absence of any indication that the passenger has exercised his right not

to provide his contact details and the Carrier is unable to advise passengers of irregular flight

operations, then a fixed amount will be charged per concerned passenger and ADM issued:

- EUR 630 (or equivalent in local currency).

3.3 Day of departure – Un-ticketed bookings

Bookings made within 24 hours before departure must be ticketed instantly.

All bookings made prior to 24 hours before departure, if required, must be ticketed or cancelled

prior to 24 hours before departure.

If for ticketing purposes PNR claim is needed, it must take place prior to 24 hours before

departure.

When tickets are not bought or when customers will no longer travel, segments must be

cancelled to release inventory. Canceled space for one customer cannot be used for another

customer, even if the other customer wants to travel the same itinerary.

All un-ticketed bookings which are not cancelled at least 24h before departure are subject to a

cost recovery fee of EUR 15 (or equivalent in local currency) per segment.

3.4 Cancellations

Air France and KLM want to manage their inventory in an optimal manner so that as many

seats as possible are available for agents. Cancellation ratios will therefore be monitored. A

cancellation ratio above 60% is subject to an investigation and might be subject to an ADM.

If an agent exceeds the defined cancellation ratio, a fixed fee of EUR 0,45 (or equivalent in local

currency) will be charged per segment above the ratio.

3.5 Churning

It is not permitted to repeatedly book and cancel segments across one or more PNRs and/or

GDS’s, within the same booking class or different cabin, with the goal to circumvent or extend

ticketing time limits, hold or gain a better access to inventory or to meet GDS/EDIFACT and/or

NDC aggregators productivity targets. Neither is it permitted to repeatedly issue and void a

ticket to achieve the same. Updates to PNRs and issuance of tickets should correspond solely

to the travel need as expressed by the customer, when it is seen that actions are done on a

frequent basis and only to achieve the aforementioned, this is seen as churning.

In case of a detection of churning within a PNR, a fixed amount per segment and per passenger

is charged whatever the booking or ticketing country:

- EUR 50 (or equivalent in local currency) for Economy, Premium Economy & Premium Comfort

cabins

- EUR 125 (or equivalent in local currency) for Business & La Première cabins

3.6 Duplicate Bookings / Segments

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

It is not permitted to book the same customer on several flights on the same day, or on several

consecutive days for the same journey knowing that travel is not possible on all the booked

segments of the possible multiple PNR’s.

Such duplicate PNRs or duplicate segments as part of one or more PNRs and/or GDS’s should

be avoided at any time.

In case of the cancellation by Air France and KLM of duplicate PNRs or duplicate segment, a

fixed amount per passenger and per cancelled segment is charged whatever the booking

country:

- EUR 20 (or equivalent in local currency) for Economy, Premium Economy & Premium Comfort

cabins

- EUR 50 (or equivalent in local currency) for Business & La Première cabins

3.7 Fraudulent, Fictitious, Speculative and Test Bookings and Segments

Fraudulent, fictitious, speculative and test bookings and segments are forbidden. These

bookings are usually made, with no intent for travel and are not directly related to a request

from a customer to purchase a ticket.

Bookings for training and testing purposes must be made in the training mode as provided by

the GDS and/or approved by Air France and KLM.

It is not permitted to create numerous and massive non-customer based bookings. Nor is it

permitted to create bookings for fare quote or administrative reasons.

It is not permitted to make reservations which are different from the customer’s actual intended

itinerary by including fictious segments with the aim to undercut the applicable fare. This

includes also booking and issuing of roundtrips for the purpose of one-way use or partial travel

of the O&D booked only, as well as amending itineraries without a customer request. The

customer should at any time be aware of the segments included in the PNR/Order that is used

for its journey.

It is not permitted to create segments and/or PNRs in view of expected demand, to avoid fare

rules, to block airline space without a specific request from a customer or to meet GDS’s

productivity targets.

In case of fraudulent, fictitious, speculative and test bookings, a fixed amount per passenger

and per cancelled segment is charged whatever the booking country:

- EUR 20 (or equivalent in local currency) for Economy, Premium Economy & Premium Comfort

cabins

- EUR 50 (or equivalent in local currency) for Business & La Première cabins

In case of fictitious segments included in a ticket of customer, a fixed amount per passenger is

charged:

• Short-Haul / Medium-haul flights in Economy cabin: EUR 140 (or equivalent in local

currency) per ticket and per passenger

• Short-Haul / Medium-haul flights in Business cabin: EUR 320 (or equivalent in local

currency) per ticket and per passenger

• Long-haul flights in Economy, Premium Economy & Comfort cabins: EUR 530 (or

equivalent in local currency) per ticket and per passenger

• Long-haul flights in Business and La Première cabins: EUR 1 580 (or equivalent in local

currency) per ticket and per passenger.

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

3.8 Distribution Costs – Look-to-book ratio

For cost control reasons, travel agents are not permitted to exceed the maximum level of

availability requests on AF and KL inventory systems.

Air France and KLM have defined a ratio corresponding to the number of availability requests

(“looks”) divided by the number of net segments (booked -/-cancelled) on the carrier during a

specific period, hereafter referred to as “look-to-book ratio”.

• For bookings made in the GDS/EDIFACT:

The travel agent look-to-book ratio, calculated for Air France and KLM must not exceed a ratio

of 1000 per month.

• For NDC bookings:

The travel agent look-to-book ratio, calculated for Air France and KLM must not exceed a ratio

of 1000 per month.

In both cases Air France and KLM will inform the travel agent if the look-to-book ratio in a period

of one (1) month is overpassed. The travel agent is expected to adjust its system settings

immediately, with a remedy period of 1 month, in order to restore its level of availability requests

within the defined ratio.

In case after the remedy period of 1 month the level of availability requests is not restored within

the defined ratio, Air France and KLM will invoice the travel agent by ADM for the excess level

of availability requests. The cost of each extra availability will be charged a fee of EUR 0.0007

per excessive transaction.

For example: Agent has made 500 booking in January. In the same month 200 segments were

cancelled. Total looks in this month is 450.000. Look to book ratio is 450.000 / (500-200) =

1.500. The number of excessive transactions in this period is (1.500-1.000) * 300 net segments

= 150.000

3.9 Group Bookings

It is not permitted to request group bookings when the booking is not directly related to a

request of a customer. Nor is it permitted to create bookings to avoid the group booking

procedures. This includes creation of “hidden groups” by making multiple separate individual

bookings intended as a group booking.

In case of hidden groups, a fixed amount per O&D per ticket is charged:

- EUR 55 (or equivalent in local currency) regardless the ticketing country.

3.10 Inactive Segments

The following status codes are determined by Air France and KLM as inactive bookings: HX,

NO, UC, UN and WK*.

Travel agents should monitor their queues on a daily basis and remove any inactive segments

immediately from the PNR.

All inactive segments must be removed from the PNR at least 24 hours before departure.

Inactive segments that are not cancelled 24 hours prior to departure are subject to cost

recovery fee charges by Air France and KLM.

In case of inactive segments remaining in the PNR within 24 hours before departure, a fixed

amount per segment per passenger is charged:

- EUR 15 (or equivalent in local currency) regardless the ticketing country.

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

(*) Inactive segments are notified to travel agents in their GDS/EDIFACT queues with a status:

HX = holding cancelled

NO = no action taken

UC = unable/flight closed

UN = unable/flight cancelled

WK = was confirmed

3.11 Inventory control circumvention

Air France and KLM manage inventory on an origin and destination (O&D) basis using a Point

of Commencement (PoC) logic. As a result, inventory that is available on a particular segment

for one O&D may not be available for other O&Ds including the same segment(s). Also the

same O&D could not be available in case of another PoC for another customer journey.

Bookings must at all times be made and updated from the availability display, per O&D in the

chronological order of each O&D. A full O&D availability is mandatory, regardless if the

reservation involves AF and/or KL flights only and/or includes codeshare or other airline flights.

The booking of a connecting O&D through separate local O&D’s (availability requested per

segment) shall also be considered as a circumvention of inventory steering.

Changing the Point of Commencement during the booking process, breaking the marriage of

segments, using segment availability or any other action with the intent to circumvent inventory

management controls (i.e. obtaining access to lower booking classes) are not allowed. Also it is

prohibited to obtain inventory for ticket sales which Air France and KLM do not intend to offer for

the customers’ actual O&D itinerary, even if the GDS or other booking channel does not block

this.

In case the PoC is changed during the booking process to obtain access to lower subclasses an

ADM will be sent. A fixed amount per O&D is charged whatever the booking or ticketing

country:

- EUR 400 (or equivalent in local currency) for Economy, Premium Economy & Premium

Comfort cabins

- EUR 1000 (or equivalent in local currency) for Business and La Première cabins.

In case the marriage of segment is broken or circumvented, in cases where local availability is

used to obtain access to lower subclasses of an O&D and in other cases where inventory

steering is circumvented an ADM will be sent. A fixed amount per O&D is charged whatever the

booking or ticketing country:

- EUR 600 (or equivalent in local currency) for Economy, Premium Economy & Premium

Comfort cabins

- EUR 1500 (or equivalent in local currency) for Business and La Première cabins.

The ticketing agent is accountable for malpractices even if the booking creation and/or updating

was done by another agent or sub agent.

3.12 Passive and Informative Segments

Passive segments are only permitted for ticketing when the passive booking is synchronized

with the airline’s system (same name, itinerary, booking class and number of passengers), for

groups or individual reservations which are split from groups. These passive segments must

match segments already existing in the airline reservation system.

These passive segments may only be entered for ticket issuance purposes. Passive segments

must not be cancelled after the issuance of the ticket to avoid cancellation of space.

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

When bookings are created in one GDS the ticketing must be done in the same GDS to avoid

passive segments. Passives are not permitted against active inventory bookings on the same

GDS or on a different GDS by the same travel agent. It is not permitted to create passive

segments when the Claim functionality is available.

It is not permitted to use passive segments, for example to reach GDS productivity target

usage, circumventing fare rules, administrative functions such as invoice or itinerary pricing.

The creation of a passive segment in a GDS/EDIFACT in relation to an existing NDC segment

is prohibited.

In case of unpermitted passive segments, a fixed amount per passenger and per segment is

charged:

- EUR15 (or equivalent in local currency).

3.13 Name Changes / Name Corrections

All reservations must have a valid first and last name (according to travel document e.g.

passport) at the time of booking.

Name changes are not permitted on reservations unless entered for the purpose of correcting a

misspelling of the passenger's name. There are specific cases where a full name change to

another passenger can occur in accordance with the “Name change/correction Policy” available

in Business Solutions.

An ADM of a fixed amount of EUR 270 (or equivalent in local currency) is charged if a name

change is done outside of the Name change Policy.

3.14 Waitlist segments

It is not permitted to create “duplicate” waitlist segments for the same flight for the same

customer in the same cabin within the same PNR or within different PNR’s.

It is not permitted to create and request a waitlist segment on a lower booking class for a

customer who has already a confirmed flight in the same cabin.

Best practice: Travel Agent should remove confirmed waitlist segments when the passenger no

longer intends to travel.

In case of unpermitted waitlist segments, a fixed amount per passenger and per segment is

charged:

- EUR 15 (or equivalent in local currency).

3.15 Ticket Time Limit Circumvention

A Ticket Time Limit (TTL) is set in the PNR to ensure that the issuance of the ticket is done in

time. It is not permitted to enter or keep a false, voided or refunded ticket number in the PNR to

pretend the issuance of a ticket took place. Neither is it permitted to add a waiver remark to

delay the required ticketing date for ineligible bookings.

Bookings cancelled by the airline due to the TTL being expired must be removed in the GDS by

the travel agent immediately.

In case of an unpermitted action leading to a more lenient Ticket Time Limit, or in case of a

pretended ticketing of the segment(s) of a passenger to keep inventory longer without actual

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

ticket, a fixed amount per segment and per passenger is charged whatever the booking or

ticketing country:

- EUR 50 (or equivalent in local currency) for Economy, Premium Economy & Premium Comfort

cabins

- EUR 125 (or equivalent in local currency) for Business & La Première cabins

3.16 Partial ticketing

In case the issuance of the ticket(s) can only be done for part of the journey or not all of the

passengers included in the booking, the booking should be split when the issuance of the ticket

for the rest of the journey or for the other passengers cannot be done before the Ticket Time

Limit as communicated in the booking is reached.

In case of segment left un-ticketed after the Ticket Time Limit has been reached due to the

partial ticketing of the PNR (either not all passengers or not all segments), a fixed amount per

segment and per passenger is charged whatever the booking or ticketing country:

- EUR 50 (or equivalent in local currency) for Economy, Premium Economy & Premium Comfort

cabins

- EUR 125 (or equivalent in local currency) for Business & La Première cabins

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

4 Ticketing Policy & ADMs amounts

Introduction

The purpose of this section is to provide additional transparency and definition to the Air France

and KLM ticketing policy and the audit of sales. These checks are performed on AF(057) and

KL(074) documents, regardless the fare owner.

During the audit, issuances, reissuances, revalidations, and refunds of tickets and/or EMD’s are

checked covering all fare elements, regardless of whether a fare is quoted manually or

automatically, for published and negotiated programs. This includes Private, Corporate, Tour

Operators and Groups fares and conditions. Also surcharges, commissions, taxes and forms of

payments are checked. An ADM is due even if a ticket was cancelled, refunded or unused.

4.1 Fares and fare rules, surcharges, commissions and taxes

In case the fare, the fare rules, the surcharges, the commissions or the taxes are not respected,

an ADM reflecting the value difference between the applicable fare and the fare applied in same

cabin, is generated (except for ADMs based on fixed amounts).

When no fare reference is available, the ADM amount is calculated as follows:

• On short and medium-haul flights, a fixed amount of EUR 320 (or equivalent in local

currency) is charged for Economy cabin or EUR 630 (or equivalent in local currency) for

Business cabin.

• On long-haul flights, a fixed amount of EUR 1050 (or equivalent of local currency) is

charged for Economy cabin / Premium Economy & Comfort cabin or EUR 3150 (or

equivalent in local currency) for Business cabin / La Première cabin.

4.2 Contractual information missing or incorrectly reported on the ticket

An ADM with a fixed amount of EUR 55 (or equivalent in local currency) is issued when

contractual information is missing or is incorrectly reported on the ticket such as (but not limited

to):

• Corporate account code

• Ticket Designator

• Ticket number on EMD or EMD number on the ticket.

• Fare Calculation box in case of reissue

4.3 Name Change on the ticket

All tickets must have a valid first and last name (according to travel document e.g. passport).

Name changes are not permitted on tickets unless entered for the purpose of correcting a

misspelling of the passenger's name. There are specific cases where a full name change to

another passenger can occur in accordance with the “Name change/correction Policy” available

in Business Solutions.

An ADM of a fixed amount of EUR 270 (or equivalent in local currency) is charged if a name

change is done outside of the Name change Policy.

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

4.4 Selection and Designation of Ticketing Airline / Flight application

A travel agent is responsible to check if a marketing carrier is permitted to be used as part of a

private or public fare. This pricing rule can be found in the category “flight application” of the

fare.

If a marketing carrier is not permitted as part of the fare, an ADM with Incorrect fare reason is

issued based on the first applicable public fare which allows travelling on the other airline

without the flight application restriction.

4.5 Selection and Designation of Ticketing Airline / Misplating

An ADM for Misplating reason is given when private fares of other airlines or any other fare for

which AF or KL plate is not allowed, are issued on AF or KL ticket stock. This pricing rule can

be found in the category “sales restriction” of the fare. Also, if, for any reason, the fare issued is

not available for AFKL (not distributed by the other airline) on the issuance date, the sales

restriction cannot be verified, and an ADM will be sent.

The amount raised is based on the IATA rule Revenue Accounting Manual (chapter A2

paragraph 3) and is:

• The first applicable public fare of the other airline in the same cabin without plating

restrictions, or if nonexistent:

• The first applicable public AF/KL or Partner fare in the same cabin (if no restriction on this

airline) or if non-existent:

• On short and medium-haul a fixed amount of: EUR 320 (or equivalent in local

currency) is raised for Economy cabin or EUR 630 (or equivalent in local currency) for

Business cabin.

• On long-haul a fixed amount of: EUR 1050 (or equivalent in local currency) is raised

for Economy cabin / Premium Economy & Comfort cabin or EUR 3150 (or equivalent

in local currency) for Business and La Première cabin.

4.6 Air France and KLM plates usage

Air France (057) or KLM (074) ticket stock (plate) may not be used for itineraries that do not

include at least one Air France (AF) or KLM (KL) flight segment. However, Air France (057) or

KLM (074) ticket stock can be used if itinerary includes only Sky Team partners flights, provided

there is an interline agreement and provided the fare allows ticketing on Air France (057) or

KLM (074) ticket stock in the category “flight application” of the fare.

It is permitted to issue fares of airlines for which AF or KL is GSA on Air France (057) or KLM

(074) respective ticket stock.

An updated list of GSA and interline agreements can be found in the GDS. Please contact the

GDS helpdesk for additional information and formats to access the list.

An ADM with a fixed amount of EUR 55 (or equivalent in local currency) is charged per ticket

when Air France (057) or KLM (074) plate is misused.

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

4.7 Wrong booking class on third party carrier / Routing not permitted on third party

carrier

In case of wrong booking class or routing not permitted, an ADM with Incorrect booking class or

Routing not permitted reason is raised based on the applicable fare for the sectors flown on the

third party carrier.

4.8 Incorrect / missing Baggage Allowance

per O&D and per direction

(ADM amount in EUR)

Short-Haul and

Medium-haul

Long-haul

Incorrect baggage allowance of 1

additional piece vs. number of piece(s)

allowed

or missing baggage allowance

EUR 60* per additional

piece

or for missing baggage

allowance

EUR 110* per additional

piece

or for missing baggage

allowance

(* Or equivalent in local currency)

On certain destinations or programs the weight concept still applies. In that case, the standard

baggage allowance authorized is equal to one piece for the ADM calculation.

Eg. 1 ticket issued with baggage allowance of 50kg, if the free standard baggage allowance is

23kg, 1 ADM for 2 additional pieces will be issued.

4.9 Corporate fares

When the travel agent has been designated by a corporate account customer as the issuing

agency (s) under a corporate travel agreement or BlueBiz program, the travel agent shall

always apply the negotiated corporate rates of said corporate account customer exclusively to

eligible travelers or employees of the concerned corporate account customer and its affiliates,

or to passengers travelling on behalf of the corporate account customer on the condition that

the ticket is directly paid by the corporate account customer. The use of the section OSYYOIN +

reference should apply only to the corporate account customer beneficiary of the reference.

In the event of repeated violation concerning the terms and conditions of use of the fares

negotiated by a corporate account customer and in particular if the fares negotiated by a

corporate account customer is not applied exclusively to said corporate customer then an ADM

reflecting the value difference between the applicable fare and the fare applied, is generated.

4.10 Tour Operator fares

For passengers with special Tour Operator fare tickets but who are not eligible to travel with

these fares, an ADM is sent to the travel agent. As an example: if a Tour Operator fare is not

Air France and KLM Booking, Ticketing & ADM Policy

January 2024

sold for leisure purpose, if it is sold without any additional services or if the minimum required

level of these services is not reached. Passengers must be able to present proof of purchase of

a land package (such as pre-paid voucher or paid receipt detailing the services purchased)

when requested by the airline personnel at the checking / boarding area. Air France and KLM

will not accept proof of eligibility after audit and ADM issuance. The voucher for additional

services has to be issued on letterhead paper or digitalized proof from the travel agent (or

affiliates) that issued the ticket.

An ADM is issued using fixed amounts:

• Short-Haul flights in Economy cabin: EUR 110 (or equivalent in local currency) per ticket

and per passenger

• Short-Haul flights in Business cabin: EUR 110 (or equivalent in local currency) per ticket

and per passenger

• Medium-haul flights in Economy cabin: EUR 160 (or equivalent in local currency) per ticket

and per passenger

• Medium-haul flights in Business cabin: EUR 530 (or equivalent in local currency) per ticket

and per passenger

• Long-haul flights in Economy: EUR 270 (or equivalent in local currency) per ticket and per

passenger

• Long-haul flights in Premium Economy & Comfort cabins: EUR 500 (or equivalent in local

currency) per ticket and per passenger

• Long-haul flights in Business and La Première cabins: EUR 2 630 (or equivalent in local

currency) per ticket and per passenger.

4.11 Group Fares

Group tickets will have to comply with the group policies, procedures and group contract. In

case the fare, the surcharges, the commissions, and the taxes are not respected, an ADM

reflecting the value difference between the applicable amount and the amount applied, is

generated.

Except for ADMs based on fixed amounts:

• Booking class, Routing and Issuing Travel Agency must be the same as in TIGRE,

otherwise an ADM of EUR 50 (or equivalent in local currency) for each ticket is charged.

• The TIGRE file number and Amadeus PNR reference is mandatory in the Tourcode box.

An ADM of EUR 12 (or equivalent in local currency) is charged when this contractual

information is missing.

• The dedicated group fare basis must be used for group fares, any other fare basis on a

group ticket will result in an ADM of EUR 12 (or equivalent in local currency) per ticket.

• Groups contracted via AFKL group desks or group tools must be plated on Air France (057)

or KLM (074) ticket stock as specified in the group ticketing instructions available on

Business Solutions. An ADM of EUR 110 (or equivalent in local currency) for each ticket is

charged when plating on a different carrier ticket stock.

• If there are less than 10 customers travelling in a group booking, an ADM is charged

retrospectively for each no-show customer. The number of passengers concerned is the

difference between 10 and the actual number of passengers travelling on the outbound

journey. The ADM is calculated according to the type of haul:

• Short-Haul EUR 90 (or equivalent in local currency) per no-show passenger

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January 2024

• Medium-haul EUR 370 (or equivalent in local currency) per no-show passenger

• Long-haul EUR 690 (or equivalent in local currency) per no-show passenger

• Cancellation fees for non-materialization of group travel are charged retrospectively by

ADM according to the group contract agreed and signed between the travel agent and Air

France and KLM.

4.12 Aftersales services

Tickets, including taxes on unused coupons, must be refunded only on customer’s or Airline’s

express request. The travel agent must promptly inform Airline about any legitimate refund

request from a customer. When the customer will no longer travel, the segments must be

cancelled. The PNR should be updated at the same time the refund of the ticket is done. All

refunds must always be processed no later than 7 days after the request. The refunds must be

done in accordance with the Airline’s tariffs, General Conditions of Carriage and any specific

written instructions communicated by the Airline to the travel agent. On Airline’s demand, the

travel agent must provide a proof of the request and payment of the refundable amount to

customer own account. In case no proof is provided within 7 days after the Airline’s request, the

travel agent will be liable for all extra costs incurred by the Airline.

For all refund requests, the travel agent must provide the correct information allowing Airline to

identify the person who paid for the ticket in case such person is not the passenger itself.

The travel agent acknowledges that, in all events, Airline is only responsible for the refund of its

own tickets and services, for the amounts set up by the Airline and/or corresponding to the

Airline’s tariffs. The travel agent will be solely responsible for the refund of any other amount the

agency invoices the customer.

In the event that the travel agent does not refund the full amount of the tickets including taxes

on unused coupons and relevant paid options, within 7 days after the customer’s or the Airline’s

request or in the event the travel agent does not provide proofs of refund to the Airline within 7

days after the Airline’s request, then a fixed amount is charged:

-EUR 630 (or equivalent in local currency)

4.13 Referring passengers to claim agencies

The travel agent shall not automatically refer customers to “claims agencies” in EU Regulation

261/2004 situations (e.g. flight irregularities such as flight delays and/or cancellations) unless:

(1) travel agent has first obtained formal consent from the customer, and

(2) travel agent has notified the customer that he/she can apply directly to the operating

carrier to obtain, if applicable, full compensation to which the customer may be entitled

to under EU Regulation 261/2004.

In the event the travel agent has automatically referred customers to “claims agencies” or to a

lawyer without first notifying the customer that he/she can apply directly to the operating carrier

to obtain, if applicable, full compensation to which the customer may be entitled to under EU

Regulation 261/2004, then an ADM of a fixed amount is issued to the agency:

- EUR 630 (or equivalent in local currency)

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January 2024

4.14 Use of Air France and KLM Merchant of Record (MOR)

According to IATA resolutions 890, 896, 812, 812a the use of the carriers’ Merchant of Record

(MOR) is only allowed for sales using Customer Cards on any offline (i.e. not an internet

transaction) sales channel.

For the avoidance of doubt the following is not allowed:

• Use of carrier MOR for internet sales (IATA resolution 890 4.1.2)

• Use of carrier MOR for any alternative payment method regardless of the sales channel

For the avoidance of doubt, "Customer Card" means a physical payment card or a one-time use

or fixed account number that is issued in the name of the customer purchasing passenger air

transportation or ancillary services and/or who is responsible for settling the transactions with

the entity that has issued the card, excluding a card issued in the name of the Agent or any

person acting on behalf of the Agent, or any of the Agent’s contracted subscribers.

In case of abusive use of the Carrier’s MOR, the Carrier will be entitled to charge the Travel

Agent all credit card costs resulting from the non-authorized, improper or abusive use of

Carrier’s MOR by the Travel Agent and obtain an appropriate compensation for such

misuse. Additionally, in the event of repeated malpractices, Carrier may take any measures to

prevent the continued unauthorized use of the MOR by withdrawing from the Travel Agent the

authority to issue Traffic Documents on the Carrier’s behalf in accordance with IATA Reso.824

The Travel Agent shall not apply credit card surcharges when issuing Carrier Fares in countries

where such surcharges are prohibited. However, in countries where such credit card

surcharges are allowable, the Travel Agent shall fully comply with the Payment Service

Directive (EU) 2015/2366 and all related national laws.

In case of violations Air France and KLM will raise an ADM of 5% of the amount paid with the

credit card to recover the credit card commission incurred on travel agent’s behalf.

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January 2024

5 ADM process

5.1 BSP & ASD

In compliance with IATA resolution 850m:

• An ADM can process through BSP if issued within 9 months after the final travel date.

When the final travel date cannot be established, the expiry date of the document is used.

After this period payments will be settled between the travel agency and the airline directly.

• In line with IATA Resolution 850m, Air France and KLM will send the ADM through BSP link

with no financial consequences during the latency period (15 days).

• For BSP countries, disputes must only be done through BSP link. Attach any enclosures

through BSP link only as this will ensure an optimal service from Air France and KLM.

• When making a dispute, provide a valid and clear justification at all times in the “Dispute

Reason” box. Responsible behaviour in case of ADMs disputes is required from both the

travel agency and the airline.

• Please mention your contact details for an efficient handling by AF/KL.

• Air France and KLM will reply to your dispute within 60 days (conform Resolution 850m)

giving a clear explanation of the acceptance or denial of the dispute.

• Should Air France and KLM reject a dispute and the travel agent wants Air France and

KLM to re-investigate, the travel agent is requested to respond to Air France and KLM in

compliance with IATA resolution.

5.2 ARC

• In line with ARC Debit Memo Best Practice, Air France and KLM will send/issue the ADM

through ARC Memo Manager.

• Disputes must only be done through ARC Memo Manager. Agents are requested to attach

any additional documentation in ARC MM as this will ensure an optimal service from Air

France and KLM.

• When disputing a debit memo, provide a valid and clear justification at all times in the

“Dispute Reason” box. Responsible behaviour in case of ADMs disputes is required from

both the travel agency and the airline.

• Please mention your contact details for an efficient handling by Air France and KLM.

• Air France and KLM will reply to your dispute within 60 days (conform Resolution 850m)

giving a clear explanation of the acceptance or denial of the dispute.

• Travel Agents should dispute multiple times the same debit memo, only if new information

is provided to the dispute.

• Should Air France and KLM reject all disputes and the travel agent reached the maximum

number of disputes, the travel agent could escalate the case to Air France and KLM by

using the e-mail addresses listed on the debit memos.

Contact Information

For ADM (Agent Debit Memo) and/or ACM (Agent Credit Memo) questions or issues, please

contact your local Air France and KLM Agent Support.

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January 2024

6 Glossary

Abbreviation

Description

Amadeus

Abacus

Travelsky

Infini

Travelport + (1G Galileo / 1P Worldspan / 1V Apollo)

Axess

Sabre

ACM

Agency Credit Memo

ADM

Agency Debit Memo

AIL

Automated Issuance Limit

ASR

Advance Seat Reservation

BSP

Billing and Settlement Plan

BT Fares

Bulk Tour Fares

CAT

Fare Note Category

CoC

(Carrier’s) Conditions of Carriage

CUG

Closed User Group

EDIFACT

Traditional content in GDS

EMD-S / EMD-A

Electronic Miscellaneous Document S = Stand alone; A = Associated

EoT

End of Transaction

eTKT

Electronic Ticket

EUR

Euro

GDS

Global Distribution System

GSA

General Sales Agent

IATA

International Air Transport Association

INVOL

Involuntary

IT Fares

Inclusive Tour Fares

Long-Haul

Intercontinental flights

Medium-Haul

Flights intra Europe + North Africa (Morocco, Algeria & Tunisia)

NDC

New Distribution Capability

NUC

Neutral Unit of Construction

NVA

Not Valid After

NVB

Not Valid Before

OAL

Other Airlines

O&D

Origin & Destination

Order

NDC / Passenger name record

PNR

Passenger Name Record

POC

Point of Commencement

POS

Point of Sale

RBD

Reservation Booking Designator

SDC

Service Deadline Control

Short-Haul

Domestic France = Flights intra France

SKCHG

Schedule Change (as per IATA definition)

SSR

Special Service Request

USD

US Dollar

Waitlist

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January 2024

7 IATA Resolutions supporting this Booking, Ticketing & ADM Policy

All the defined terms in the below IATA Resolutions apply, even though Air France and KLM do

not always copy the entire resolution but sometimes only mentions salient features. Regarding

EMD rules, the IATA policies are not copied but they do apply.

IATA Resolution 824, 3.1 and 3.2 Passenger Sales Agency Agreements

‘’[...]’’

“3.1 “the Agent is authorized to sell air passenger transportation on the services of the Carrier

and on the services of other air carriers as authorized by the Carrier. The sale of air

passenger transportation means all activities necessary to provide a passenger with a valid

contract of carriage including but not limited to the issuance of a valid Traffic Document and

the collection of monies therefore. The Agent is also authorized to sell such ancillary and other

services as the Carrier may authorize;”

3.2 “all services sold pursuant to this Agreement shall be sold on behalf of the Carrier and in

compliance with Carrier’s tariffs, conditions of carriage and the written instruction of the Carrier as

provided to the Agent. The Agent shall not in any way vary or modify the terms and conditions set

forth in any Traffic Document used for services provided by the Carrier, and the agent shall

complete these documents in the manner prescribed by the Carrier;”

‘’[...]’’

IATA Resolution 830a, Consequences of Violation of Ticketing Procedures

WHEREAS IATA Members are granting IATA Accredited Agents access to Standard Traffic

Documents;

and

WHEREAS custody, completion, issue, reissue, validation and revalidation of such traffic

documents are governed by Members' tariffs and the ticketing procedures furnished to

Agents through ticketing systems, and as described in the Travel Agent's Handbook, copies

of which are furnished to Agents by the Agency Administrator and compliance with which is

mandatory upon each Agent under the terms of the Passenger Sales Agency Agreement; it is

RESOLVED that,

1. all Agents be reminded that practices such as those listed herein, in other applicable

Resolutions, or in Carriers’ written instructions, but not limited thereto, violate the governing

conditions referred to above. They harm Members’ legitimate interests and can accordingly

result in action being taken under the provisions of the Sales Agency Rules and Passenger

Sales Agency Agreement. e.g. charging the Agent with the difference between the fare applied

and the fare applicable to the service in accordance with Members' tariffs.

a. entering incomplete or incorrect reservation entries, such as reservation booking

designators that do not correspond to the fare paid, or reservation requests on a

ticket/miscellaneous document (EMD), thereby allowing travel at less than the applicable

fare,

b. inaccurately completing or omitting to complete the ‘not valid before’ and/or ‘not valid after’

on a ticket contrary to the conditions governing the fare applied, thereby allowing travel at

less than the applicable fare,

c. issuing a ticket or EMD for more than one passenger, except as authorized for certain

EMDs,

d. changing or omitting the name of the passenger,

e. changing the “Form of Payment” or failing to carry this forward to the new ticket or EMD,

f. changing the currency of payment or failing to carry this forward to the new ticket or EMD,

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January 2024

g. failing to carry forward all restrictions to the new ticket or EMD,

h. failing to obtain endorsement(s) from carriers when required,

i. failing to complete correctly the “Issued in Exchange For” and/or the “Original Issue”, and/or

failing to carry these forward to the new ticket or EMD,

j. failing to ensure that when conjunction tickets or EMDs are issued, the conjunction ticket or

EMD numbers are shown on all conjunction tickets or EMDs,

k. changing the point of origin,

l. issuing/selling a ticket with a fictitious point of origin or destination in order to undercut the

applicable fare (cross border selling)

m. failing to observe the applicable rules for Designation and Selection of Ticketing Airline

(Resolution 852) and/or designating transportation on such parties' services where a valid

interline agreement between the ticketing airline and the transporting party does not exist,

n. cancelling or amending a customer booking and/or Electronic Ticket without the express

permission of that customer,

o. deliberately making duplicate reservations for the same customer,

p. when reservations for a group are not confirmed, attempting to secure the required service

by requesting this in smaller numbers in individual transactions,

q. making reservation transactions without the specific request of a customer and/or,

r. making an amendment to a booking that has previously been issued as an e-ticket

without either revalidating or reissuing, as applicable, the original ticket to reflect the new

itinerary and/or,

s. voiding tickets without cancelling corresponding reservations and/or,

t. failing to split PNRs in cases where not all passengers included in the PNR are ticketed

and/or,

u. failing to observe the prescribed minimum connecting times.

2. In this Resolution the use of the singular may also be taken to include the use of the

plural, where the text so permits and vice versa.

IATA Resolution 830d, 4. Contact details

‘’[...]’’

“4. To be able to advise passengers of irregular flight operations and disruptions Members

and BSP Airlines need to have sufficient contact details available to proactively contact the

passengers. Consequently, at or before the time of ticketing, the Agent must actively ask

each passenger whether they wish to have their contact details (mobile number and/or

email) provided to airlines participating in the itinerary for the purposes of contact in an

operational disruption. The Agent must ensure that the Passenger's consent is obtained in

compliance with any data protection directives or regulations. Where the passenger wishes

to have their contact details provided to airlines participating in the itinerary, the Agent must

enter it in the Passenger Name Record (PNR), while maintaining compliance with all

applicable data protection directives and regulations. Contact details must be entered in the

PNR in compliance with the Resolutions governing reservations procedures. Members and

BSP Airlines shall use these contact details exclusively for the purpose of operational

notifications, e.g. flight cancellation, schedule change, etc. and shall not use the contact

details for sales & marketing purposes.

In the event the passenger exercises his or her right not to provide contact details it is

incumbent on the Agent to indicate that the passenger has declined to provide such details,

and to enter the refusal in the PNR to limit any statutory liability. In such a case, the Agent

must actively advise the passenger that they may not receive information from the airline

relating to flight cancellation or schedule changes (including delay in departure).”

‘’[...]’’

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January 2024

IATA Resolution 850m, Issue and Processing of Agency Debit Memos (ADMs)

WHEREAS the Passenger Agency Conference (“the Conference”) wishes to promote a

consistent and standard set of rules for BSP practices,

It is RESOLVED that the following principles will be followed,

1. INTRODUCTION

1.1 The ADM serves to notify an Agent that unless there is some justification to the contrary,

the Agent owes the issuing BSP Airline the amount shown on the ADM for the reasons

indicated.

1.2 ADMs are a legitimate accounting tool for use by all BSP Airlines to collect amounts or

make adjustments to Agent transactions in respect of the issuance and use of Standard Traffic

Documents issued by the Agent. Alternative uses of ADMs may exist provided that

consultation has taken place either individually with the Agent or a local representation of

Agents, or through the applicable local joint consultative forum.

1.3 ADMs are to be specific in their detail as to why a charge is being made.

1.4 BSPlink (ASD in China) is mandated as the exclusive medium through which ADMs must

be billed and disputed.

2. AIRLINE POLICY

2.1 Airlines are required to publish, and maintain their ADM policies to agents through

BSPlink (ASD in China) which will send a system alert of any changes to ADM policies

to the Agents in advance of Implementation.

2.2 Where possible the model shown in the Attachment to this Resolution should be applied.

3. BSP PROCESSING OF ADMs

3.1 ADMs shall only be processed through the BSP if issued within nine months of the final

travel date. ADMs referring to refunds made by the Agent shall be processed through the BSP

if issued within nine months after such refund has been made by the Agent. Any debit action

initiated beyond this period must be handled directly between the BSP Airline and the Agent.

3.2 ADMs/ACMs may be processed through the BSP, for a maximum period of 30 days

following default action taken against an Agent in accordance with Resolution 812 Section 6.9

and 818g, Attachment ‘A’, Section 1.10.

4. ISSUANCE PRINCIPLES

4.1 Airlines should consider establishing policies for a minimum value for the issuance of a

single ADM. Where such minimum is established it may be published to Agents.

4.2 In principle ADMs should not be raised for the collection of administrative fees.

4.3 If there is an administrative cost associated with the raising of an ADM it should be

incorporated in the same ADM document raised for the adjustment. The inclusion of the

administration fee must be communicated to the agent.

4.4 Airlines shall provide Agents with the phone or fax number and email address of a person

or department that has knowledge of the concerned ADM.

4.4.1 Whenever applicable, a BSP Airline will provide the Related Document Number (RTDN)

to which the ADM relates in order for BSPLink (ASD for China) to display the values of Fare

Calculation Mode Indicator (FCMI) or Data Input Status Indicator for Refund transactions

4.5 An Agent shall have a maximum of 15 days in which to review and dispute an ADM prior

to its submission to BSP for processing.

4.6 All disputes are to be settled by the Airline within 60 days of receipt.

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January 2024

4.7 If it is established that an ADM is not valid it must be cancelled.

4.8 Where erroneously issued ADMs are withdrawn by BSP Airlines or refunded to the Agent,

any administration fee that may have been levied will be withdrawn, or refunded to the Agent.

In the event the ADM is withdrawn, or reduced due to any reason other than it was issued by

mistake, the application of an administration fee shall be agreed between the Agent and the

BSP Airline concerned.

4.9 Following consultation and if both parties agree a disputed ADM may be referred to the

Travel Agency Commissioner to be resolved pursuant to Resolution 820e Section 3.3.

4.10 An ADM that has been included in the BSP billing will be processed for payment. Any

subsequent dispute of such ADM must be dealt according to the applicable Passenger Sales

Agency Rules.

IATA Resolution 850m, Attachment ‘A’

MODEL ADM INDUSTRY PROCEDURES

1. DESCRIPTION

1.1 ADMs are a legitimate accounting tool for use by all BSP Airlines and should only be used

to collect amounts or make adjustments to agent transactions in respect of the issuance and

use of Traffic Documents issued by or at the request of the Agent.

1.2 Alternative uses of ADMs may exist provided that consultation has taken place either

individually with the Agent or through the applicable local joint consultative forum

1.3 ADMs are to be specific in their detail as to why a charge is being made.

1.4 Any ADM relates to a specific transaction only, and may not be used to group unrelated

transactions together, however, more than one charge can be included on one ADM if the

reason for the charge is the same, and a detailed supporting list is provided with the ADM.

1.5 In the event an airline decides to apply a charge for under-collection or incorrect ticketing

on a sale or for the adjustment of a refund issued incorrectly or incorrectly calculated, such

charges must be clearly explained in the carriers published ADM policy or must be agreed

with Agents bilaterally in writing.

1.6 No more than one ADM should be raised in relation to the same original ticket issuance.

When more than one ADM is raised in relation to the same ticket it shall be specified for a

different adjustment to previous issues.

1.7 All rejected or disputed ADMs must be handled by BSP Airlines in a timely manner.

1.8 Except where otherwise agreed in a market ADMs should not be used to collect third party

costs not directly associated with the initial ticket issuance of a passenger journey.

1.9 When ADMs are raised for administration fees the level of such fees should be

commensurate with the cost of the work incurred.

1.10 When the Agent has used an automated pricing system to generate the total ticket price

including fare, tax, fees and charges specific to the purchase, and subsequent issuance, of a

ticket for a journey, and there has been absolutely no manipulation by the Agent, on such

price the ticketing systems shall send a Fare Calculation Mode Indicator (FCMI) to the airline,

in accordance with the provisions of IATA PSC Resolutions 722f and 722g, to identify

automated pricing has been used. The airline shall ensure the FCMI indicator is passed to an

Agent in the event an ADM is issued.

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January 2024

IATA Resolution 852 BSP Travel Agent’s Selection and Designation of Ticketing Airline

The following covers all types of tickets issued under the Billing and Settlement Plan conditions:

1. Method of Designating a Ticketing Airline

For issue of electronic tickets, designation of the ticketing airline shall be accomplished by

specifying to the ticketing system, either prior to or at the time of requesting generation of the

ticket(s), the identity of the airline selected.

2. Order of Priority in Selection of the Ticketing Airline

The selection of the ticketing airline shall be governed by the following strict order of priority,

which must be observed at all times:

2.1. The ticketing airline shall be any BSP Airline participating in the transportation, or a BSP

Airline acting as the General Sales Agent for any airline participating in any sector of the

transportation in the country of ticket issuance, provided that the selection of validating carrier

conforms to the requirements of the fare rules where applicable and subject to the existence

of a valid interline agreement between the ticketing airline and each transporting airline,

2.2. If none of the situations described in the previous paragraph apply, the ticketing airline

may be any other BSP Airline providing the agent has received written authorization from that

BSP Airline to issue Standard Traffic Documents for such transportation.

2.3. When an Electronic Miscellaneous Document (EMD) is issued, the ticketing airline shall

be any BSP Airline, or a BSP Airline acting as the General Sales Agent for the Airline,

delivering a service on the EMD. In the event that none of these situations apply, the

provisions in paragraph 2 shall apply.

IATA Resolution 890, Customer Card Sales Rules

‘’[...]’’

3. CUSTOMER CARD ACCEPTANCE

3.3 In the event of the Agent accepting a type of Customer Card which is not accepted by the

Member/Airline whose Traffic Document has been issued, the Member/Airline will charge the

non-payment from the card company to the Agent by means of an Agency Debit Memo

(ADM), or, in non-BSP countries, a subsequent adjustment will be made by the Member

whose Traffic Document was issued.

3.4 This Resolution gives authority to accept only a Customer Card when using the card

acceptance merchant agreement of the Member/Airline to collect payment for the sale of

passenger air transportation and Ancillary Services. The Agent may not accept any other card

or payment method that uses the Member/Airline’s card acceptance merchant agreement,

including any card in the issued in the name of the Agent or any Person permitted to act on

behalf of the Agent, unless specifically authorized by such Member/Airline. A failure to comply

with the present paragraph 3.4 will be undertaken under the sole responsibility and liability of

the Agent toward the Member/Airline concerned.

IATA Resolution 049x, Fare Changes

“Resolved that:

1. Transportation shall be subject to the fares and charges in effect on the date on which

full payment is made, for travel on the specific dates and journey shown on the ticket

2. Provided no voluntary change is made to the originating flight, no increase in fare

effected through a change in fare level, a change in conditions governing the fare, or

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January 2024

cancellation of the fare itself, shall apply

3. In the event of a voluntary change to the originating flight, the fares and charges for

the passenger's journey shall be recalculated in accordance with the fares and

charges in effect on the date on which the change is made and is reflected on the

ticket

4. in the event payment is made prior to confirmation of reservations for the originating

flight, the fares and charges for the passenger's journey shall be recalculated in

accordance with the fares and charges in effect on the date on which the confirmation is

made”

IATA Resolutions related to EMDs which apply

Below are IATA resolutions related to EMD which apply to the Air France and KLM carriers.

725f Electronic Miscellaneous Document – Airline

725g Electronic Miscellaneous Document – Neutral

725h Electronic Miscellaneous Document – Ground Handling